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- Tasks: Manage and nurture relationships with partner firms, ensuring their needs are met with our solutions.
- Company: Join Benchmark Capital, a leader in financial planning with a collaborative culture.
- Benefits: Enjoy a competitive salary, on-site amenities, and a supportive work environment.
- Why this job: Make a real impact by driving partner engagement and optimising client experiences.
- Qualifications: 3+ years in customer relationship management and strong communication skills required.
- Other info: Work in a spacious campus with great facilities and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Partnership Manager, you will be accountable for managing and nurturing relationships with a portfolio of Benchmark Capital partner firms. Your role is pivotal in developing trusted, multi-layered relationships with senior leadership and operational teams within our partners, ensuring their evolving needs are met with Benchmark’s solutions and services.
Working closely with various internal teams including Partnership Management, Implementation, and Integration you will oversee smooth transitions for new clients and champion the ongoing adoption and optimisation of our platforms and tools. You will play a critical role in resolving service issues, delivering proactive solutions, and driving continuous improvement in both partner and client experiences.
What you'll do:
- Manage day-to-day relationships with a portfolio of partner firms, building trust and multi-tiered relationships at senior and operational levels.
- Work collaboratively with internal teams to deliver seamless transitions from prospective partners to established clients.
- Develop a deep understanding of partner needs to ensure solutions are precisely aligned and effectively adopted.
- Drive engagement and loyalty across our platforms, with a focus on promoting retention.
- Identify, prioritise, and resolve partner service issues, collaborating across the business to ensure timely resolution.
- Analyse partnership data, identify trends, and implement proactive solutions.
- Lead the adoption of Benchmark systems and services, including third-party benefits related to Best Practice Membership.
- Support regular relationship management meetings, providing detailed reporting and monitoring against SLAs.
- Facilitate expert-level knowledge transfer on key platforms (e.g., Fusion and Enable) to partner firms, removing barriers to effective use.
- Contribute to the identification and prioritisation of partner needs, ensuring their representation in company planning.
- Record and maintain comprehensive partnership activity within Salesforce.
- Serve as an active team member—creating plans for client needs, resolving issues, promoting excellent customer service, and maintaining a positive company image.
Qualifications:
- Minimum 3 years’ experience in customer relationship management or a customer success function.
- Strong understanding of financial planning businesses, with a focus on investments and wealth management.
- Excellent communication, presentation, and negotiation skills, with proven ability to build relationships at all organisational levels.
- Organised, with well-developed time management and problem-solving abilities.
- A collaborative team player, able to build internal consensus and foster confidence among stakeholders.
- Experience with influencing, supporting, and training clients in the adoption of technical solutions.
- Knowledge of the software development lifecycle (Desirable).
- Experience with IT CRM systems and processes.
- Proven record of working in multi-disciplinary teams across compliance, technology, and service (Desirable).
- Valid UK driving licence.
The base:
You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.
Partnership Manager in Horsham employer: Benchmark Capital Limited
Contact Detail:
Benchmark Capital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnership Manager in Horsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. Building those relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or partners, let your authentic self shine through. They want to see how you’ll fit into their team, so be engaging and relatable while showcasing your skills.
✨Tip Number 3
Be proactive! If you notice a company you’re interested in has a gap in their partnership management, reach out with ideas on how you could help. This shows initiative and that you’re already thinking about how to add value.
✨Tip Number 4
Don’t forget to follow up! After meetings or networking events, send a quick thank-you note or message. It keeps you fresh in their minds and shows you’re genuinely interested in building that relationship.
We think you need these skills to ace Partnership Manager in Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partnership Manager role. Highlight your experience in customer relationship management and how it aligns with managing relationships at various levels within partner firms.
Showcase Your Communication Skills: Since this role requires excellent communication and negotiation skills, don’t shy away from sharing examples of how you've successfully built relationships in the past. We want to see your ability to connect with both senior leadership and operational teams.
Demonstrate Problem-Solving Abilities: In your application, include specific instances where you’ve identified and resolved service issues. This will show us that you can drive continuous improvement and enhance partner experiences, which is key for this position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Benchmark Capital Limited
✨Know Your Partners
Before the interview, dive deep into understanding Benchmark Capital's partner firms. Familiarise yourself with their business models, challenges, and how Benchmark’s solutions can address their needs. This will help you demonstrate your ability to build those multi-layered relationships they’re looking for.
✨Showcase Your Communication Skills
As a Partnership Manager, strong communication is key. Prepare examples of how you've successfully built relationships at various organisational levels. Be ready to discuss your negotiation tactics and how you’ve resolved service issues in the past, showcasing your proactive approach.
✨Demonstrate Team Collaboration
Highlight your experience working with internal teams. Share specific instances where you collaborated with different departments to ensure smooth transitions for clients. This will show that you understand the importance of teamwork in delivering excellent partner experiences.
✨Be Data-Driven
Familiarise yourself with partnership data analysis. Be prepared to discuss how you've identified trends in previous roles and implemented solutions based on that data. This will illustrate your analytical skills and your commitment to driving continuous improvement in partner relationships.
