Solution Consultant - IT & DS in London

Biotechnology is rewriting life as we know it, from the medicines we take to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.

Role Overview

We are seeking a highly skilled and enthusiastic Solutions Consultant with expertise at the intersection of complex software systems and the IT and Data Science landscape within enterprise life sciences R&D. In this role, you will be instrumental in partnering directly with our customers to understand their unique IT infrastructure, data workflows, and analytical needs. You will leverage your technical expertise and understanding of Benchling to design impactful and practical solutions that streamline their operations, accelerate data-driven discovery, and contribute to the biotech software and AI revolution. This is an exciting opportunity to work closely not just with our customers but also our engineering, security, and product teams to shape the future of scientific software.

Responsibilities

• Identify IT & Data Science Pain Points and Define Key Success Metrics: Engage deeply with IT leaders, data scientists, and bioinformatics specialists at biotechnology companies to understand their critical pain points related to software systems, data management, and analysis, and collaboratively define key metrics to measure the success of Benchling in addressing those challenges.
• Engage with Solutions Consulting Peers: Work closely with R&D and Business Value solutions consultants to ensure cohesive and comprehensive solutions are presented to customers, addressing both scientific and strategic business needs.
• Design and Showcase IT Integrations and Data Pipelines: Architect and demonstrate cloud-based integrations between Benchling and other enterprise IT systems (e.g., LIMS, ELN, ERP) and develop data pipelines to facilitate data sharing, analysis, and reporting for data science teams.
• Collaborate on Data Science Focused Features: Partner closely with engineers and product managers to define, prioritize, and execute on new Benchling features and integrations that specifically address the requirements of data scientists and bioinformaticians.
• Enable Complex Enterprise Deployments with IT & Data Science Focus: Collaborate with Professional Services and Customer Success teams to ensure successful and scalable rollouts of Benchling at large enterprise customers, with a specific focus on integrating with their existing IT infrastructure and enabling data science (AI/ML) workflows.
• Develop Targeted Messaging for IT & Data Science Audiences: Partner with Sales and Marketing to develop compelling pitches and materials that highlight Benchling's value proposition for IT departments and Data Science teams within the evolving biotechnology landscape.
• Contribute to IT & Data Science Best Practices and Product Development: Participate in and contribute to initiatives focused on developing best practices for integrating Benchling within complex IT environments and shaping the product roadmap to better serve the needs of IT and data science users.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Bioinformatics, or a related technical field (advanced degree preferred).
• 5+ years of direct experience working with complex software systems, with a strong emphasis on cloud-based, enterprise-scale IT infrastructure, data management, and data analysis within the life sciences R&D space, including experience in developing or working with APIs in Python or R.
• Excellent at listening to diverse stakeholders (including IT professionals, data scientists, and scientists) and expressing technical ideas clearly.
• Great at understanding the needs and challenges of both technical and scientific users, and quickly grasping complex scientific and technical concepts.
• Proven ability to partner effectively with engineering and security teams to solve challenging technical problems related to software integration, data pipelines, and system architecture.
• Curious, creative, and tenacious, with a passion for leveraging technology to solve complex problems in life sciences.
• Excited to collaborate with customers as a trusted technical advisor.
• Ability to travel approximately 20%.

Salary & Benefits

Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence. Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.