Enterprise Solutions Architect (ESA)

Biotechnology is rewriting life as we know it, from the medicines we take to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.

ROLE OVERVIEW

We are seeking an Enterprise Solutions Architect with deep expertise in life science R&D and enterprise software systems to partner with Benchling's customers in driving the biotech revolution forward. The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.

RESPONSIBILITIES

• Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes.
• Lead end-to-end implementation projects from discovery through successful go-live and adoption.
• Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization.
• Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams.
• Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments.
• Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges.
• Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks.

QUALIFICATIONS

Required

• 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation.
• Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred).
• Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred).
• Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows.
• Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities.
• Self-directed, adaptable professional who thrives in dynamic, fast-paced environments.
• Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups.
• Willingness to travel to customer sites up to 30% based on project requirements.

Preferred

• 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects.
• Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau.

DIVERSITY & INCLUSION

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

SAFE NOTE

Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us to verify the communication.