Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer support for life insurance and pension services.
- Company: Join a leading global organisation with a supportive team culture.
- Benefits: Stable full-time role, competitive salary, and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a customer-focused attitude.
- Other info: Continuous learning and exposure to life and pension operations.
The predicted salary is between 25400 - 35400 £ per year.
We are looking for a Customer Service Representative – Life & Pensions to join our team in Norwich. The role involves delivering high-quality front-line customer support for life insurance and pension-related services. The ideal candidate will be customer-focused, detail-oriented, and comfortable working in a fast-paced, service-driven environment.
This role requires strong communication skills, the ability to manage customer queries across multiple channels, and a commitment to delivering an excellent customer experience.
Key Responsibilities- Handle inbound and outbound customer interactions related to life and pension policies
- Respond to customer queries via phone, email, and written correspondence
- Accurately process customer requests and policy updates
- Ensure compliance with company procedures and regulatory requirements
- Maintain accurate records and documentation in CRM and policy administration systems
- Demonstrate empathy and ownership while resolving customer issues
- Meet quality, productivity, and service-level expectations
- Work collaboratively within a team environment
- Adapt quickly to new systems, processes, and business changes
- Experience in a contact center or customer-facing role
- Familiarity with CRM or policy administration systems
- Experience with ALPHA or OPUS (preferred but not mandatory)
- Experience in Life Insurance, Pensions, or Financial Services is an advantage
- Minimum 5 GCSEs (Grade 4 or above) including Maths and English, or equivalent qualification
- Must be authorized to work in the UK
- Willing to work full-time onsite in Norwich
- Available to undergo L1 assessment and compliance checks
- Opportunity to work with a leading global organization
- Stable full-time role with structured career growth
- Supportive team environment
- Exposure to life and pension operations
- Continuous learning and development opportunities
Customer Service Representative in Norwich employer: bench
Contact Detail:
bench Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Norwich
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve turned a negative situation into a positive outcome. Employers love to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Be clear, concise, and engaging – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at bench
✨Know Your Stuff
Before the interview, make sure you brush up on life insurance and pension basics. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the role but also prepared to tackle the challenges that come with it.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service scenarios. Think about times you've resolved issues or gone above and beyond for a customer. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be sure to demonstrate your verbal and written skills throughout the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if you need it. This will highlight your ability to manage customer interactions effectively.
✨Be Yourself and Stay Positive
Employers love to see genuine enthusiasm and a positive attitude. Be yourself during the interview and let your personality shine through. Show that you’re a team player who’s eager to learn and grow within the company. A positive mindset can make a huge difference!
