Service Delivery - Data Centre Ops London Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure. Key Responsibilities * Leading, managing, and developing a team within a Data Centre environment * Ensuring service delivery meets contractual and SLA requirements * Managing projects through the full life cycle * Applying ITIL processes for service measurement and change management * Producing financial and operational reports, including trend analysis * Supporting telecommunications infrastructure cabling and Data Centre technologies * Building strong relationships with internal stakeholders, suppliers, and industry partners * Maintaining high standards of governance within a regulated environment Required Skills & Experience * Demonstrable experience in staff leadership and people management * Experience managing projects across the full life cycle * Proven experience working within a Data Centre environment * Strong Service Delivery Management experience * Experience working in banking or other highly regulated environments * Strong understanding of Data Centre technologies, terminology, and BAU support * Strong knowledge of ITIL processes, service measurement, and change management * Experience supporting office and/or data centre environments * Experience producing financial and operational reports, including analysis * Experience in delivering services to contractual requirements * Strong people management, leadership, and team development capability * Able to manage high workloads and work under pressure * Extensive experience with telecommunications infrastructure cabling * Good understanding of industry processes, tools, systems, and partners * Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools * Excellent interpersonal, negotiation, and stakeholder management skills Desirable * ITIL certification * PRINCE2 certification * BICSi certification Service Delivery - Data Centre Ops London
Service Delivery - Data Centre Operations employer: Bench IT
At Bench IT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our team members benefit from competitive pay, opportunities for professional growth, and the chance to work on impactful projects in the beautiful North Wales region. Join us to be part of a supportive environment where your skills as a Deployment Engineer will be recognised and rewarded.
