Operations Director

Operations Director with experience in global operational leadership and delivery within both tech cabling infrastructure projects and managed services

The Operations Director is s responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to identified strategic accounts in finance.

This is a global role. This includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for our strategic accounts.

The role will work very closely with the Sales Directors of Strategic Accounts Finance and Heads of Country to ensure the operational focus and delivery strategies, process and procedures are fully aligned across the company

Tasks

• Develop and implement the overall operational strategy in alignment with the company’s strategic account goals and objectives.

• Understand the unique operational needs and challenges of each account and develop customised operational strategies.

• Foster deep relationships with Key customer stakeholders.

• Meet and exceed financial/margin expectation deliverables at Account and Project level.

• Identify opportunities for process improvement and efficiency enhancement.

• Analyse existing processes and workflows to identify areas for optimisation.

• Manage and allocate resources efficiently, including budgeting and resource planning.

• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.

• Recruit, train, and manage a high-performing operational team focused on strategic account sales.

• Set clear KPI’s and performance expectations for the team.

• Provide coaching, guidance, and support to help team members achieve their goals.

• Collaborate with cross-functional teams (eg operations – key accounts/tech accounts and sales) to align strategies and resources.

• Develop and maintain quality management systems working with the Global Head of Operations the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.

• Ensure companies compliance with all relevant laws, regulations, and industry standards.

• Implement and maintain safety protocols to create a secure working environment.

• Manage relationships with suppliers and vendors to optimize costs and improve service quality.

• Negotiate contracts and agreements to secure favourable terms.

• Provide regular reports and updates to senior management on the performance of strategic accounts Finance.

• Provide guidance and support to team members, ensuring they meet their individual and team targets.

• Ensure accurate reporting.

• Communicate client feedback and insights to relevant teams for continuous improvement.

• Establish key metrics to measure the progress and impact of operational strategic accounts.

• Provide Operational support for Managed Service/Day 2 related activities within the Strategic Tech and Key and Transactional accounts.

• Proven experience in global operational leadership and delivery within both tech cabling infrastructure projects and managed services.

• Key relationships with strategic account "finance" customers.

• Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.

• Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.

• Exceptional communication and presentation skills, both written and verbal.

• Strong business acumen and a deep understanding of organisational dynamics.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Understanding and experience of the industry.