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- Tasks: Lead a team of engineers to deliver top-notch support and manage service levels.
- Company: Join a global asset manager with a focus on excellence in service delivery.
- Benefits: Attractive £60k package, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work across global teams.
- Why this job: Make a real impact by enhancing customer satisfaction and driving continuous improvement.
- Qualifications: 3+ years in technical support leadership with skills in Windows, Active Directory, and O365.
The predicted salary is between 60000 - 60000 £ per year.
Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below:
- Day to Day team management and resource scheduling of 1st and 2nd support teams.
- Maintain high satisfaction levels and meet or surpass agreed service level agreements.
- Management and Performance Reporting, monitor and report on agreed SLAs.
- Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
- EUC technical skill set: Windows 10/11, Active Directory, O365, Intune.
- With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required.
- The EMEA Desktop Support Manager/Team Leader will be expected to interlock with the APAC Team Leader.
- High priority incidents are to be worked on collaboratively using a follow the Sun model.
- Interaction with peers in APAC as part of continuity of Global Service.
- The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations.
- Ensure our support teams consistently exceed customer expectations.
Service Desk Manager / Desktop Support Manager in London employer: Bench IT
Contact Detail:
Bench IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager / Desktop Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service desk or desktop support roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and technical skills. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved service delivery or exceeded SLAs in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Desk Manager / Desktop Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing support teams and any relevant technical skills like Windows 10/11, Active Directory, and O365. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership experience. Talk about how you've managed teams, scheduled resources, and maintained high satisfaction levels. We love seeing candidates who can inspire and lead a team effectively!
Be Specific About Achievements: When discussing your past roles, be specific about your achievements. Use numbers or examples to illustrate how you’ve met or surpassed service level agreements. This helps us understand the impact you’ve made in previous positions!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bench IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 10/11, Active Directory, O365, and Intune. Be ready to discuss how you've used these tools in previous roles and how they can help you manage the support team effectively.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've managed teams in the past, handled resource scheduling, and maintained high satisfaction levels. Highlight any experience with performance reporting and meeting SLAs.
✨Emphasise Collaboration
Since this role involves working closely with teams across different regions, be prepared to talk about your experience in collaborative environments. Share specific instances where you've worked with peers in different time zones or regions to resolve high-priority incidents.
✨Continuous Improvement Mindset
The job requires feeding into the Continuous Service Improvement Plan (CSIP). Think about how you've contributed to service improvements in your previous roles. Be ready to discuss trends you've identified and recommendations you've made to enhance service delivery.