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- Tasks: Provide top-notch technical support and manage desktop systems for a global asset manager.
- Company: Join a leading global asset management firm with a focus on innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to enhance your tech skills.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Proficient in Windows OS, Microsoft 365, and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below:
- Technical Skills Competencies
- Proficient with Operating Systems (Windows 11/Windows Server)
- Microsoft 365: Outlook, OneDrive, Teams, SharePoint Integrated Apps
- Active Directory
- Laptop/Desktop builds and management
- Thin Client management
- Citrix: XenApp 7.x Workspace/Receiver
- Zoom
- Mimecast
- iPhone configuration management
- Polycom/Condeco Audio Visual management
- ServiceNow knowledge would be desirable
- Strong experience as a Technical Support Engineer
- Strong communication and interpersonal skills
- Ability to provide step-by-step technical help, both written and verbal
- Initiative, willingness to seek and achieve improvements to processes and technology
- Capable of providing white glove VIP support
- Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
- Instructing users through a series of actions, either via phone, email or chat
Desktop Support Engineer employer: Bench IT
Contact Detail:
Bench IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow tech enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical abilities. This can be a great conversation starter during interviews and shows your passion for tech.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to desktop support and technical troubleshooting. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Windows 11 and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and explain why you're the perfect fit for the Desktop Support Engineer role. Let us know about your passion for tech support and how you can bring value to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can provide step-by-step solutions and demonstrate their initiative in improving processes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bench IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Citrix. Be ready to discuss your experience with these systems and how you've used them in past roles. It’s a good idea to have specific examples of troubleshooting scenarios you’ve handled.
✨Show Off Your Communication Skills
As a Desktop Support Engineer, you'll need to communicate technical information clearly. Practice explaining complex concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable with your delivery.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your initiative and problem-solving abilities. Think of times when you improved a process or resolved a tricky issue. Be ready to walk the interviewer through your thought process and the steps you took to achieve a solution.
✨Be Ready for Hands-On Scenarios
Since the role involves physical presence for installations and configurations, be prepared for practical questions or even a hands-on test. Brush up on your hardware knowledge and think about how you would approach setting up a new system or resolving a network issue on-site.