At a Glance
- Tasks: Manage technical relationships with enterprise customers and resolve platform-related issues.
- Company: Join a dynamic benefits platform that uplifts lives and connects the benefits ecosystem.
- Benefits: Competitive salary, equity, monthly allowances, generous holidays, and comprehensive health support.
- Other info: Be part of a diverse and inclusive culture with opportunities for growth.
- Why this job: Make a real impact on employee benefits for thousands while shaping the future of our team.
- Qualifications: Experience in customer-facing roles and technical troubleshooting, ideally in B2B SaaS.
The predicted salary is between 51750 - 63250 £ per year.
Our Mission
We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your Mission
As a Technical Account Manager at Ben, you'll own the technical relationship with a book of enterprise customers and be their voice in everything we build. Your customers are HR and benefits leaders running benefits for thousands to tens of thousands of people across multiple companies. They depend on Ben for managing their benefits, wallets and allowances and payroll reporting, and they depend on you to know their setup inside out. You'll understand their accounts well enough to see trouble coming and to get to the root cause when something breaks.
You’ll also be the voice of the customer here. You’ll work closely with Product and Engineering, bringing them what your customers need and why it matters, and helping decide what we build next.
What you'll be doing...
- Own the technical relationship: be the go-to technical contact for your enterprise customers, helping them with all platform-related issues
- Get to the root cause: dig into API errors, SSO and authentication issues, integrations and payroll data to work out what's happening, then resolve it or give Engineering a case they can reproduce
- Guide customers through change: lead admins through new setups, integrations and configuration changes, and run training sessions for their teams
- Stay ahead of your accounts: know your customers' key moments, from enrolment windows to renewals and payroll runs, and proactively raise risks and get ahead of things before they land
- Be the voice of the customer: take the patterns you see across your accounts to Product and Engineering, back them with the tickets and conversations behind them, and follow them through to what gets built
You will thrive in this role if you have…
- Customer-facing experience (essential): you've worked directly with customers in a TAM, Implementation, Technical Support, Operations or Technical CSM roles, ideally within B2B SaaS start-up/scale-up environments
- Owned enterprise accounts: you've managed enterprise customer relationships yourself, juggled several accounts at once, and know when to handle something and when to escalate it
- Hands-on technical troubleshooting: you've debugged API integrations, worked through SSO and authentication issues, and read logs to find the cause of a problem yourself
- Worked closely with Product and Engineering: you've taken a customer problem to an engineering team, made the case for it, and seen it through
- AI in your day-to-day work: you already use AI tools to do your job faster or better, and you can show us something you've built or changed with them. Experience with Devin or Claude specifically isn't needed
Nice-to-haves, but not deal-breakers:
- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have)
- SQL experience and experience working with/testing/troubleshooting APIs (nice to have)
Why join us?
You'll own the relationships with a book of well-known enterprise customers and help them run the benefits their people rely on, from health cover to allowances. Benefits are hugely important to the employees of customers we serve, so getting them right matters to thousands of people at every company you look after, and you'll have the responsibility to make sure things run smoothly.
It's still early for us. We're scaling fast and TAM is a fairly new function, so how we run accounts, what goes in the playbook and how we use AI are all still being worked out. You'll have a real say in it, and we hope there's room to grow as the team does.
Our Compensation & Benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you.
- Competitive base salary + equity, so you own what you build
- £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
- Comprehensive and tailored mental health support and professional coaching through a leading provider
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben here.
Technical Account Manager in London employer: Ben
At Jackson Hewitt, we pride ourselves on being an excellent employer that values flexibility and employee growth. With competitive salaries, a supportive work culture, and comprehensive training programs, we empower our tax preparers to excel in their careers while making a meaningful impact in their communities. Join us for a rewarding opportunity where taxes can be fun, and your professional success is championed every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ben. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ben before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ben:Your cover letter is your chance to shine! Tell us why you want to work at Ben specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ben!
How to prepare for a job interview at Ben
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
