At a Glance
- Tasks: Be the go-to expert for strategic accounts, solving complex benefits challenges and driving product improvements.
- Company: Join a mission-driven tech company transforming employee benefits for a better workplace.
- Benefits: Competitive salary, equity, flexible work options, and comprehensive health support.
- Other info: Dynamic, fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting with customers and shaping the future of benefits technology.
- Qualifications: Strong technical support experience and excellent problem-solving skills required.
The predicted salary is between 60000 - 75000 € per year.
Our Mission
We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your Mission
As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams. The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates. You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch. This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.
What you’ll be doing...
You will own the technical relationship for your book of strategic accounts - serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting. Owning the most technically challenging accounts where configuration complexity, scale, or integration requirements demand senior-level expertise. Leading cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise. Guiding admins through complex setups, integrations, and configuration changes - running technical onboarding and training sessions for both customers and internal teams. Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes. Building the technical resources the team needs to scale - create playbooks, troubleshooting guides, and documentation that become go-to references. Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios. Contributing to establishing best practices and standards for technical account management through your work and example.
You will thrive in this role if you have…
Strong experience in technical support, operations, or technical account management roles, within a B2B SaaS environment. Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations. Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment. Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements. Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness. Strong analytical and problem-solving skills with the ability to identify patterns across issues and address root causes.
Nice-to-haves, but not deal-breakers:
Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have). SQL experience and experience working with/testing/troubleshooting APIs (nice to have).
You will not love this role if you…
Need a slow pace to feel comfortable - we move fast, and we prioritise action, even when the path isn’t perfectly clear. Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality. Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working. Prefer a highly structured environment with established processes and clearly defined boundaries - we’re still building, and sometimes that means creating the path as we go. Struggle with ambiguity or expect prescriptive direction - you’ll get support and context, but you’ll need to figure things out and take ownership. Wait for others to step up, or to be told what to do - We are a high-performance and high-reward workplace and are looking for people who are proactive.
Not sure if you meet 100% of the requirements? That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.
Our Compensation & Benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben here.
Senior Technical Account Manager in London employer: Ben
At Ben, we pride ourselves on being an exceptional employer that champions employee well-being and growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including competitive salaries, flexible holiday options, and enhanced parental leave, ensures that our team members feel valued and supported. Located in a dynamic environment, we offer unique opportunities for professional development and the chance to make a meaningful impact in the lives of employees across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Technical Account Manager role.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s mission and values. Show us how your skills align with our goals at Ben, and be ready to discuss how you can tackle complex technical challenges. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd. Plus, we appreciate proactive candidates!
✨Tip Number 4
Practice your problem-solving skills! As a Senior TAM, you’ll need to demonstrate your ability to untangle complex issues. Consider mock scenarios or case studies to showcase your analytical prowess during interviews. We want to see how you think on your feet!
We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical account management and B2B SaaS. We want to see how your skills align with our mission and the specific role of Senior Technical Account Manager.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex technical challenges in the past. We love seeing candidates who can demonstrate their analytical and troubleshooting abilities, especially in fast-paced environments.
Be Authentic:Don’t be afraid to let your personality shine through! We value diverse perspectives and a growth mindset, so share your unique journey and what drives you to apply for this role at Ben.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive—just like we like it!
How to prepare for a job interview at Ben
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your technical prowess. Brush up on debugging integrations and troubleshooting complex software configurations. Be ready to discuss specific examples from your past experiences where you successfully resolved technical issues.
✨Understand the Customer's Needs
Your role is all about building relationships with HR and benefits leaders. Research the company’s mission and values, and think about how you can align your skills with their needs. Prepare to share insights on how you can help them tackle their challenges and improve their benefits ecosystem.
✨Showcase Your Coaching Skills
Since coaching Associate TAMs is part of the job, be prepared to talk about your experience in mentoring others. Share specific instances where you helped team members grow through real-world scenarios, and highlight any playbooks or documentation you've created that have made a difference.
✨Be Ready for Fast-Paced Problem Solving
This role requires quick thinking and adaptability. Prepare for situational questions that test your problem-solving skills under pressure. Think of examples where you had to take ownership of a project and deliver results despite ambiguity or tight deadlines.
