At a Glance
- Tasks: Lead onboarding and implementation for clients, ensuring smooth project delivery.
- Company: Join a forward-thinking tech company focused on innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Embrace autonomy and creativity in a dynamic, supportive environment.
- Why this job: Make a real impact by helping clients successfully implement cutting-edge technology.
- Qualifications: Experience in customer-facing roles and strong technical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- A few years experience in customer facing implementation/onboarding roles: you've led SaaS implementation, onboarding, or technology change projects for customers end-to-end, ideally with exposure to HR, payroll, or benefits.
- Project management and structured UAT experience: you juggle multiple complex accounts at once without dropping the details that matter, and have experience running structured UAT.
- Strong technical acumen: hands-on experience configuring software to meet customer requirements, including working with integrations, APIs, and data mapping.
- Deeply curious and thrives with autonomy: you are always keen to understand the 'why', and take ownership of issues and challenges as they arise, seeing them through to resolution.
- AI-native mindset: a genuine habit of using AI to raise the quality of your work, sharper configurations, deeper research, clearer client communications, with the judgement to know where it helps and where it doesn't.
Not sure if you meet 100% of the requirements? That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.
What the job involves
- As an Implementation Manager at Ben, you'll deliver high-quality onboarding and implementation for our mid-market and enterprise clients, owning your own portfolio end-to-end.
- It's a technical, customer-facing role: you'll configure the platform, keep stakeholders aligned from admins to executives, build the relationships that earn buy-in, and bring every client live with confidence.
- Own your customer implementations end-to-end: deliver implementations for your own portfolio of clients from kickoff to a platform that's live, configured, and working.
- Project management: ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date.
- Technical configuration: configure benefits, eligibility rules, integrations, and data feeds on the platform, building the setup that brings each client live.
- Product feedback: flag the limitations hitting live clients to product and engineering, with the context they need to act.
- Client relationships: build and grow trusted relationships with your clients, handle their queries, and hold internal teams accountable to resolve issues through to the end.
- AI in delivery: use AI to take the repetitive parts of delivery off your plate, so your time goes where judgement is needed.
Implementation Manager employer: Ben
At Ben, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As an Implementation Manager, you'll enjoy a supportive work environment that encourages professional growth and offers opportunities to work with cutting-edge technology in a dynamic team. Our commitment to employee development, coupled with the chance to make a meaningful impact for our clients, makes this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ben. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ben before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ben:Your cover letter is your chance to shine! Tell us why you want to work at Ben specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ben!
How to prepare for a job interview at Ben
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
