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For Companies At a Glance
- Tasks: Help customers with queries via email, chat, and phone while becoming a product expert.
- Company: Join Ben, a unique benefits platform transforming lives through technology.
- Benefits: Up to £32,500 salary, equity, monthly personal allowance, and 28+ days holiday.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: 2+ years in customer service, fluent in English and Spanish, strong problem-solving skills.
- Other info: Enjoy a dynamic workplace with opportunities for travel and personal development.
The predicted salary is between 26000 - 39000 £ per year.
Join to apply for the Customer Support Agent (Spanish speaking) role at Ben.
Mission
We’re not your average benefits platform — we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Responsibilities
- Responding to customer queries via email, chat, and phone in a timely, friendly, and professional manner maintaining an excellent CSAT.
- This role is intended to cover all UK working days. You may occasionally be required to work on public holidays.
- Troubleshooting and resolving technical and product-related issues with efficiency and within our SLAs.
- Becoming a Ben product expert and using that knowledge to educate and empower customers.
- Identifying trends in support queries and escalating complex or recurring issues to the right teams.
- Create and maintain high-quality Help Centre articles in both English and Spanish, ensuring content is accurate, consistent, and aligned with our brand tone.
- Collaborate with product and support teams to translate complex concepts into clear, user-friendly documentation for both audiences.
- Contributing to continuous improvement through feedback, collaboration, and knowledge sharing.
Qualifications
- 2+ years of experience in customer service in a fast-moving B2B SaaS company.
- Excellent written and verbal communication skills.
- A professional or native-level proficiency (C1 or above) in English and Spanish.
- Strong analytical thinking and problem-solving ability.
- Solid technical aptitude - you enjoy digging into details and finding answers.
- Familiarity with tools like Intercom, JIRA, or other CRM and ticketing platforms.
- Excellent organisational skills - you know how to manage your time, prioritise effectively, and stay on top of your queue.
Compensation & Benefits
- Up to £32,500 base salary + equity, so you own what you build.
- Bonus scheme designed to reward and recognise high performance.
- £100 monthly personal Ben Balance for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250.
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
- Comprehensive Private Medical Insurance.
- Funded Life Assurance cover with the option to voluntarily increase – this also includes an annual health check.
- Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Inclusion
All applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. Learn more about our DEI at Ben here.
Customer Support Agent (Spanish speaking) in City of London employer: Ben
Contact Detail:
Ben Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent (Spanish speaking) in City of London
✨Tip Number 1
Get to know the company inside out! Research Ben's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since you'll be dealing with customers in both languages, it’s crucial to be confident and clear. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and gives you a chance to showcase your skills directly. Plus, we love seeing applications come through our platform!
We think you need these skills to ace Customer Support Agent (Spanish speaking) in City of London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about customer support in both English and Spanish, make sure to highlight your language proficiency. Use clear and professional language in your application to demonstrate your communication skills right from the start.
Tailor Your Experience: We want to see how your past experiences align with our mission. Be specific about your customer service background, especially in a fast-paced B2B SaaS environment. Share examples that showcase your problem-solving abilities and technical aptitude.
Be Personable: Remember, we’re looking for someone who can connect with customers! Inject a bit of your personality into your application. A friendly tone can go a long way in showing us you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Ben
✨Know Your Product Inside Out
Before the interview, make sure you dive deep into Ben's products and services. Understanding the ins and outs of what you’ll be supporting will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires Spanish proficiency, practice answering common customer support scenarios in both English and Spanish. This will demonstrate your ability to communicate effectively with diverse customers and show that you're ready for the job.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical thinking and problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues, and be ready to share those stories.
✨Familiarise Yourself with Support Tools
If you have experience with tools like Intercom or JIRA, brush up on them before the interview. If not, do a bit of research to understand how they work. Showing familiarity with these platforms can give you an edge over other candidates.