At a Glance
- Tasks: Manage customer accounts, troubleshoot technical issues, and lead onboarding sessions.
- Company: Join a mission-driven benefits platform transforming lives with innovative technology.
- Benefits: Competitive salary, equity, flexible work options, and comprehensive health benefits.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of tech solutions while making a real impact on customers' experiences.
- Qualifications: Experience in customer-facing technical roles and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Our Mission (London-based: 3 days in office) We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your Mission
As an Associate Technical Account Manager at Ben, you’ll be the person our customers rely on when things get technical. You’ll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving. This role sits right at the intersection of customer relationships and technical problem‑solving. You’ll handle escalations, run enablement sessions, dig into recurring issues, and help our customers’ admin teams feel genuinely confident using Ben. We’re building out our TAM function as Ben scales into enterprise. That means you’re joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there’s real ownership from day one.
What you’ll be working on:
- Owning your accounts technically: managing a book of customers, handling L2 technical escalations, and working with CSMs to keep accounts healthy.
- Running benefit renewal for your book of customers: coordinating the process end‑to‑end and ensuring nothing falls through the cracks during one of the most important moments in the customer lifecycle.
- Leading enablement and onboarding: running technical onboarding for new customers, carrying out product walkthroughs, and workshops, helping our admin users navigate the platform with ease.
- Investigating and resolving technical issues: digging into problems in depth, partnering with Support, Engineering, and Product teams to get to the root cause.
- Reducing repeat queries through proactive education: spotting patterns, feeding them back into the team, and building out documentation and resources that solve the problem at scale.
- Contributing to how we work: helping improve internal playbooks, onboarding frameworks, and knowledge bases. Keeping customer‑facing documentation clear and accurate.
- Supporting cross‑employer initiatives: working on projects that improve platform delivery across your accounts, whether that’s data clean‑ups, integration improvements, or product enablement campaigns.
You’ll love this role if you have:
- Experience in a customer‑facing technical role: whether that’s technical support, technical account management, solutions engineering, implementation, or something adjacent.
- Strong troubleshooting instincts: comfortable investigating technical problems, asking the right questions, and working across teams to get things resolved.
- Clear, confident communication: able to explain technical concepts to non‑technical people without being patronising, and writing documentation that people actually read.
- Strong organisational skills: managing multiple accounts and priorities simultaneously in a fast-paced environment.
- Curiosity about the product and the customer’s world: wanting to understand how benefits work, deep dive into technical configuration issues, and work hard to help make admin users’ lives easier.
Nice to have:
- Experience in benefits, HR tech, payroll, or a related space: very useful context, but we can teach domain knowledge to the right person.
- Familiarity with SaaS platforms, integrations, or APIs: understanding how systems talk to each other is incredibly important in this role.
- Experience running customer training or enablement sessions: webinars, workshops, onboarding calls.
- Experience working in a scaling startup environment: our processes are still being built as we grow!
Our Compensation & Benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you.
- Competitive base salary + equity, so you own what you build.
- £100 monthly personal Ben Balance: for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250.
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work‑from‑abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
- Comprehensive Private Medical Insurance.
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check.
- Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
Associate Technical Account Manager employer: Ben
At Ben, we pride ourselves on being more than just a benefits platform; we are a community dedicated to uplifting lives through innovative technology. Our London-based team enjoys a vibrant work culture that fosters collaboration and personal growth, with ample opportunities for professional development and ownership from day one. With a comprehensive benefits package, including competitive salaries, flexible working arrangements, and a strong emphasis on diversity and inclusion, we ensure our employees feel valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Ben. This can give you a leg up when it comes to interviews.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to explain how you’d tackle common issues. We want to see your problem-solving instincts in action, so practice articulating your thought process.
✨Tip Number 3
Show off your communication skills! During interviews, make sure you can break down complex concepts into simple terms. Remember, you’ll be explaining things to non-technical folks, so clarity is key. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ben. Let’s get you in the door!
We think you need these skills to ace Associate Technical Account Manager
Some tips for your application 🫡
Show Your Technical Side:When you're writing your application, make sure to highlight any technical experience you have. We want to see how you've tackled complex issues in the past and how you can bring that problem-solving mindset to our team.
Be Customer-Centric:Remember, this role is all about the customers! Share examples of how you've successfully interacted with clients or users in previous roles. We love seeing how you’ve made a difference in their experience.
Keep It Clear and Concise:We appreciate clear communication, so make sure your application is easy to read. Avoid jargon where possible and focus on conveying your skills and experiences in a straightforward manner. We want to understand your story without getting lost in the details!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Ben!
How to prepare for a job interview at Ben
✨Know Your Tech Inside Out
As an Associate Technical Account Manager, you'll need to be comfortable with technical concepts. Brush up on the platform's features and common issues customers face. This way, you can confidently explain solutions during the interview and show that you're ready to tackle technical challenges head-on.
✨Showcase Your Customer Skills
This role is all about customer relationships, so be prepared to share examples of how you've successfully managed customer interactions in the past. Highlight your experience in troubleshooting and resolving issues, as well as any training or enablement sessions you've led. This will demonstrate your ability to connect with clients and provide real value.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical problems or customer scenarios. Think through potential situations you might encounter in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and proactive approach.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about the team's current challenges, how they measure success, or what tools they use for account management. This not only demonstrates your curiosity but also helps you gauge if the company is the right fit for you.
