Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-value client accounts and ensure exceptional service delivery.
- Company: Join Ben Whistler, a prestigious brand known for quality furniture and design excellence.
- Benefits: Competitive salary, dynamic work environment, and career progression opportunities.
- Why this job: Be part of a creative team and contribute to the growth of a renowned brand.
- Qualifications: Minimum three years' experience in bespoke furniture and excellent communication skills.
- Other info: Collaborative culture with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Ben Whistler is recognised for its exceptional quality furniture, specified by some of the most esteemed interior designers worldwide. Our expertise lies in upholstery and cabinetry for both commercial and luxury residential environments. As the Company has expanded, so too have our capabilities. From creating a bespoke piece for a high-end residence to delivering hundreds of units for hotels and restaurants, maintaining high standards of quality, attention to detail, and craftsmanship remains central to our business.
We are currently seeking a self-motivated and proactive individual to join our expanding team. This role offers a valuable opportunity to serve as a client-facing representative of the Company, while upholding the reputation of a well-respected brand renowned for its quality and creativity.
Role Description
Applicants should have a strong background within bespoke furniture and a minimum of three years' proven experience working with FF&E within the commercial sector. You will be responsible for providing exceptional support to our clients, assisting in the successful completion of projects with a first-class level of service. The role involves confidently engaging with clients face-to-face to establish long term relationships, as well as offering administrative support to the team within the office environment.
Key Responsibilities
- Take full ownership for our high-value customer accounts, managing day-to-day communications and ensuring the establishment and maintenance of strong, long-lasting partnerships, whilst proactively identifying opportunities to add value.
- Serve as the primary point of contact for your accounts, collaborating closely with internal and external stakeholders to support ongoing projects and encourage repeat business.
- Maintain a clear understanding of the client briefs, continuously building rapport and providing tailor made solutions to meet their individual needs.
- Develop account development strategies to facilitate further growth, whether through upselling new product ranges, introducing customised options, or enhancing service delivery.
- Demonstrate leadership and confidence in preparing, delivering and leading face-to-face client meetings.
- Work collaboratively with internal teams across design, production, planning, and logistics to ensure customer requirements are met comprehensively and within agreed timeframes.
- Monitor key performance indicators such as sales volume, lead times, delivery accuracy, and service levels, and address any issues promptly.
- Attend client meetings, site visits, trade shows, and industry events as necessary to maintain close contact and stay informed of market trends.
- Experience in managing client contracts to ensure comprehensive understanding of the Service Level Agreements (SLAs) in place, with the aim of meeting expectations and minimising risk.
- Collaborate closely with the wider sales team to forecast customer demand, support planning cycles, and maintain visibility of the pipeline and potential growth opportunities.
Key Qualifications & Experience
- A minimum of three years’ experience in a similar role within the furniture / interiors sector.
- Proven experience in managing commercial projects.
- Excellent communication skills, with the ability to take ownership and lead meetings effectively.
- Outstanding organisational abilities, with a strong attention to detail in task completion and execution.
- Capability to work independently with a high level of initiative, whilst also demonstrating a collaborative team mindset.
- Proficiency in Microsoft Office Suite (including Word, Excel, and PowerPoint).
- Familiarity with reading and interpreting CAD drawings would be advantageous but is not essential.
What We Offer
- A competitive salary package.
- A dynamic, creative, and collaborative working environment.
- The opportunity to work with a prestigious brand renowned for its craftsmanship and design excellence.
- The chance to contribute significantly to the growth and expansion of the Ben Whistler brand.
- Opportunities for career progression and professional development within a rapidly expanding organisation.
Senior Key Account Manager in England employer: Ben Whistler Ltd
Contact Detail:
Ben Whistler Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager in England
✨Tip Number 1
Get to know the company inside out! Research Ben Whistler's projects, values, and recent news. This will help you tailor your conversations and show genuine interest when you meet them face-to-face.
✨Tip Number 2
Practice your pitch! Be ready to confidently discuss your experience in bespoke furniture and how it aligns with their needs. A strong, clear presentation can set you apart from other candidates.
✨Tip Number 3
Network like a pro! Attend industry events or trade shows where Ben Whistler might be present. Building relationships with current employees can give you insider tips and potentially a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After any meetings or interviews, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Key Account Manager in England
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in bespoke furniture and any relevant experience with FF&E. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for the Senior Key Account Manager role. Use language from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Be Personable: Since this role involves client-facing interactions, let your personality shine through in your written application. We appreciate a friendly tone that reflects your ability to build long-lasting relationships with clients.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Ben Whistler!
How to prepare for a job interview at Ben Whistler Ltd
✨Know Your Stuff
Make sure you have a solid understanding of bespoke furniture and the commercial sector. Brush up on your knowledge about FF&E and be ready to discuss how your experience aligns with the company's focus on quality and craftsmanship.
✨Showcase Your Communication Skills
As a Senior Key Account Manager, you'll need to engage confidently with clients. Practice articulating your thoughts clearly and consider preparing examples of how you've successfully built long-term relationships in previous roles.
✨Demonstrate Proactivity
Be prepared to discuss how you've taken ownership of client accounts in the past. Think of specific instances where you've identified opportunities to add value or enhance service delivery, as this will show your proactive approach.
✨Prepare for Client Meetings
Since leading face-to-face meetings is a key part of the role, practice your presentation skills. Consider how you would lead a meeting with a client, including how you'd address their needs and present tailored solutions.
