At a Glance
- Tasks: Lead a team to boost sales and create an amazing shopping experience.
- Company: Join a premium fashion brand with a focus on customer delight.
- Benefits: Competitive salary, team development, and a vibrant work environment.
- Other info: Opportunity for career growth in a dynamic retail setting.
- Why this job: Shape the store's success while inspiring your team and customers.
- Qualifications: Strong customer service skills and a passion for retail management.
The predicted salary is between 25000 - 32000 £ per year.
Purpose of the role
You will be the one to take full accountability in driving consistent improvement to the store’s sales, KPIs and all other areas of measured success. You will recruit, retain, motivate and develop the team to drive the success of the store, whilst maintaining exceptional visual merchandising standards throughout the store and creating a shopping experience that delights our customers every time.
Responsibilities
- Delivering LFL growth of both sales and KPI performance in the store
- Maintaining impeccable visual merchandising standards throughout the store ensuring effective use of space and stock availability
- Complying with reasonable instructions from senior members of the retail team
- Developing, reviewing and appraising your team based on key performance indicators and performance managing poor performers
- Ensuring integrity of the brand is maintained through correct behaviours and uniform standards of the team
- Controlling payroll and other store expenditures ensuring they come within budget
- Training and inducting your team to deliver excellent customer service
Key Skills and Experience
Essential
- Customer service focused
- Sales and target driven
- Excellent visual merchandising skills
- Commercial awareness
- Good communication skills
Desirable
- Good IT skills
- Experience of managing poor performance
- Experience of working in a premium fashion brand
Store Manager in Livingston employer: Ben Sherman
As a Store Manager with us, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. Our culture fosters teamwork and innovation, offering you the opportunity to lead a passionate team while enjoying competitive benefits and a commitment to your professional growth. Located in a vibrant retail area, you will be part of a brand that values excellence and creativity, ensuring every day is both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Livingston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ben Sherman, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ben Sherman!
We think you need these skills to ace Store Manager in Livingston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ben Sherman, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ben Sherman and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ben Sherman that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ben Sherman
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
