Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage inquiries and make informed decisions while ensuring clear communication.
- Company: Join a dynamic team focused on excellence and transparency.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Why this job: Be part of a fast-paced role that enhances your decision-making and communication skills.
- Qualifications: Bachelor's degree or equivalent experience in customer service required.
- Other info: Collaborative atmosphere with opportunities for training and development.
The predicted salary is between 23 - 24 Ā£ per hour.
We are seeking dynamic and detailāoriented Inquiries and Decisions Officers (SO2) to join our team. In this pivotal role, you will be responsible for managing a variety of inquiries and making informed decisions that adhere to organizational policies and regulatory standards. Your primary focus will involve analyzing complex situations, interpreting regulations, and providing comprehensive support to both internal stakeholders and external clients. As an Inquiries and Decisions Officer, you will leverage your excellent communication skills to convey decisions clearly while ensuring that all responses are wellādocumented and delivered within established timelines. This role requires a proactive approach to problemāsolving, where you will utilize your critical thinking abilities to navigate through various challenges effectively. You will work collaboratively with multidisciplinary teams to foster a culture of excellence and transparency. Additionally, this position offers opportunities for professional growth and development, allowing you to enhance your expertise in inquiries, decisionāmaking processes, and customer service in a supportive and inclusive environment. If you are passionate about facilitating effective communication and decisionāmaking within a fastāpaced setting, we encourage you to apply and become a vital part of our team.
Responsibilities
- Manage and respond to various inquiries from stakeholders, ensuring clear communication and timely resolution.
- Analyze incoming requests and issues to determine appropriate actions and decisions based on established policies.
- Prepare written responses and documentation for inquiries, ensuring clarity and compliance with relevant regulations.
- Collaborate with other departments to gather information and support comprehensive responses to complex inquiries.
- Conduct research and analysis to inform decisions and recommendations on various issues.
- Maintain accurate records of inquiries, decisions made, and related correspondence for future reference and audits.
- Provide training and guidance to junior staff members on best practices in handling inquiries and decisionāmaking processes.
Requirements
- Bachelor's degree in a relevant field or equivalent experience in customer service or inquiry management.
- Proven experience in a role that involves handling public inquiries and decisionāmaking responsibilities.
- Strong analytical skills with the ability to interpret regulations and policies effectively.
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- Demonstrated ability to work collaboratively in a teamāoriented environment while managing individual tasks efficiently.
- Proficiency in using various software applications for documentation and communication purposes.
- Strong organisational skills with the ability to prioritize multiple tasks while meeting deadlines.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: Ā£23.51
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Inquiries and Decisions Officers (SO2) in London employer: Ben Recruitment Ltd
Contact Detail:
Ben Recruitment Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Inquiries and Decisions Officers (SO2) in London
āØTip Number 1
Network like a pro! Reach out to current or former Inquiries and Decisions Officers on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that job descriptions just can't.
āØTip Number 2
Prepare for situational questions! Think of examples from your past where you've had to analyse complex situations or make tough decisions. We want to hear how you tackled those challenges, so practice articulating your thought process clearly.
āØTip Number 3
Show off your communication skills! During interviews, be sure to convey your thoughts clearly and confidently. Remember, as an Inquiries and Decisions Officer, you'll need to communicate effectively with both internal teams and external clients.
āØTip Number 4
Donāt forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Itās a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Inquiries and Decisions Officers (SO2) in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Inquiries and Decisions Officer role. Highlight any relevant experience in managing inquiries and decision-making, as well as your analytical skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Be sure to mention your communication skills and problem-solving abilities.
Be Clear and Concise: When writing your application, clarity is key. Make sure your responses are straightforward and easy to understand. This will showcase your ability to communicate effectively, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets to us quickly and efficiently. Plus, youāll find all the details you need right there!
How to prepare for a job interview at Ben Recruitment Ltd
āØKnow Your Regulations
Familiarise yourself with the relevant regulations and policies that govern the role of an Inquiries and Decisions Officer. This will not only help you answer questions confidently but also demonstrate your commitment to compliance and informed decision-making.
āØShowcase Your Communication Skills
Prepare examples of how you've effectively communicated complex information in previous roles. Be ready to discuss how you ensure clarity and professionalism in your written and verbal responses, as this is crucial for the position.
āØDemonstrate Analytical Thinking
Be prepared to tackle hypothetical scenarios during the interview that require analytical thinking. Practice articulating your thought process when analysing inquiries and making decisions, showcasing your problem-solving skills.
āØHighlight Team Collaboration
Since the role involves working with multidisciplinary teams, think of instances where you've successfully collaborated with others. Share specific examples that illustrate your ability to work well in a team while managing your individual tasks efficiently.
