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- Tasks: Assess housing inquiries and connect residents with vital support services.
- Company: Join a community-focused organisation dedicated to housing rights.
- Benefits: Competitive pay, supportive work environment, and meaningful community impact.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Degree in social work or related field, plus experience in housing services.
- Other info: Fast-paced role with opportunities for personal growth and community engagement.
The predicted salary is between 30000 - 48000 £ per year.
The Community Housing Triage Officer (Gr E) plays a vital role in the effective delivery of housing services within our community. This position focuses on the initial assessment and management of housing-related inquiries from residents facing various levels of housing challenges. As a dedicated professional, you will engage with individuals to understand their circumstances and provide timely support, ensuring that services are aligned with our organizational goals and community needs.
You will be responsible for assessing eligibility for housing assistance programs, conducting comprehensive needs assessments, and connecting clients with appropriate services and resources. The role requires a deep understanding of community housing systems, compliance regulations, and a commitment to advocating for the housing rights of individuals and families. As the first point of contact for housing support, you will collaborate with various stakeholders, including social services, government agencies, and non‑profit organizations, to coordinate interventions. Your compassion, problem‑solving skills, and ability to work under pressure will be essential as you navigate complex situations to help individuals secure stable housing. Join us in making a difference in our community by facilitating access to safe, affordable housing options and empowering residents to achieve their housing goals.
Responsibilities
- Conduct initial assessments of housing inquiries and determine urgency of needs.
- Collaborate with clients to develop personalized housing action plans based on individual circumstances.
- Facilitate access to housing resources and support services available within the community.
- Maintain accurate and up‑to‑date records of client interactions and case progress in compliance with privacy regulations.
- Act as a liaison between clients and other service providers to ensure comprehensive support is received.
- Monitor and evaluate the effectiveness of interventions and services provided to clients.
- Provide education and information on tenants' rights, housing programs, and community resources.
Requirements
- Bachelor's degree in social work, public policy, or a related field.
- Minimum two years of experience in housing services, social services, or community outreach.
- Strong interpersonal and communication skills, with the ability to connect with diverse populations.
- Demonstrated understanding of local housing policies, regulations, and economic factors affecting housing accessibility.
- Ability to work in fast‑paced environments and handle high‑stress situations effectively.
- Proficiency in case management software and Microsoft Office Suite.
- Commitment to social justice and advocacy for vulnerable populations.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £16.59
Location: Kingston Upon Thames, South West London
Should you wish to apply for this opportunity, please send an up‑to‑date CV.
Community Housing Triage Officer (Gr E) in Kingston upon Thames employer: Ben Recruitment Ltd
Contact Detail:
Ben Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Triage Officer (Gr E) in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its community impact. Be ready to discuss how your skills align with their mission, especially in advocating for housing rights and supporting vulnerable populations.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've navigated complex situations in the past, especially in housing services or social work, to demonstrate your ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Community Housing Triage Officer (Gr E) in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing services and social work. We want to see how your skills align with the role of Community Housing Triage Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about community housing and how your background makes you a perfect fit for our team. We love hearing personal stories that connect to the role.
Showcase Your Interpersonal Skills: As a Triage Officer, you'll be engaging with diverse individuals. Make sure to highlight your strong communication and problem-solving skills in your application. We’re looking for someone who can connect with people and navigate complex situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Ben Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on community housing systems and the specific challenges residents face. Familiarise yourself with local policies and regulations, as well as the services available in your area. This knowledge will help you demonstrate your understanding of the role and show that you're ready to hit the ground running.
✨Show Your Compassion
As a Community Housing Triage Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals in need. Highlight your problem-solving skills and how you've navigated complex situations to help others. This will showcase your commitment to advocating for housing rights.
✨Practice Your Communication Skills
You'll be interacting with diverse populations, so it's crucial to convey information clearly and compassionately. Consider doing mock interviews with friends or family to practice articulating your thoughts. Focus on how you can connect with clients and collaborate with other stakeholders effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face in the role. Think about how you would assess urgency in housing inquiries or develop personalised action plans. Practising these scenarios will help you feel more confident and prepared during the interview.
