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- Tasks: Help customers find the right parts and support our Service Technicians.
- Company: Join Ben Burgess, a leader in GroundsCare solutions with a commitment to customer service.
- Benefits: Enjoy competitive pay, bonuses, training opportunities, and a healthy work-life balance.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer satisfaction.
- Qualifications: Strong customer service skills and a passion for helping others; experience in agriculture or construction is a plus.
- Other info: Flexible hours and a supportive environment for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about customer service and helping people find the right solutions for their needs? Whether you’re an experienced Parts Advisor or looking to break into the industry, this could be the perfect opportunity for you!
As a Parts Advisor at Ben Burgess, you’ll be at the heart of our operations, ensuring that customers and colleagues get the right parts, at the right time .
You’ll work closely with our Service Managers and Technicians , sourcing and supplying essential machinery components while delivering top-tier service. From managing stock and assisting in our showroom to advising customers over the phone, you’ll play a key role in keeping our workshops running efficiently.
What you’ll be doing :
Engaging with customers to promote and sell parts and services , both in-person and over the phone
Supplying Service Technicians with the parts they need for repairs and maintenance
Using catalogue systems to identify and quote parts for a range of machinery
Assisting in the display and merchandising of parts and equipment in our showroom
Managing incoming shipments, verifying deliveries, and handling discrepancies
Supporting sales and marketing initiatives , including telemarketing campaigns
Overseeing inventory control, invoicing, and administration , while maintaining an organised stockroom
Knowledge of agriculture, construction, or GroundsCare equipment (preferred, but not essential)
Strong customer service skills and a passion for helping people
Confidence in using computers and digital catalogues to source parts
Ability to work well in a team and build strong relationships
Enthusiasm for sales, targets, and delivering outstanding service
Willingness to work flexible hours, including weekends when required
Competitive salary
reviewed annually
Bonus scheme
linked to performance and depot success
Uncapped investment in your training and development
if you want to grow, we’ll support you!
Enhanced holiday and sick pay
to promote a healthy work-life balance
A range of benefits
including a company pension, employee discounts, health & wellbeing programmes, and more
or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN .
Need assistance with your application? Get in touch at [email protected] or call 01603 628251 .
Ben Burgess is a Disability Confident Employer -if you need any adjustments during the application process, let us know.
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Parts Advisor - GroundsCare employer: Ben Burgess
Contact Detail:
Ben Burgess Recruiting Team
+441603628251
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - GroundsCare
✨Tip Number 1
Familiarize yourself with the types of parts and machinery that are commonly used in GroundsCare. This knowledge will not only help you engage with customers more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family members in a mock sales scenario. This will help you build confidence in promoting and selling parts, which is crucial for this position.
✨Tip Number 3
Get comfortable using digital catalogues and inventory management systems. Familiarity with these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Highlight any past experiences where you've successfully worked with others to achieve a common goal, as this is key in supporting Service Managers and Technicians.
We think you need these skills to ace Parts Advisor - GroundsCare
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, such as customer service, inventory management, and knowledge of machinery parts.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles or experience in parts advising, even if it's from a different industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've helped customers in the past and your willingness to learn about GroundsCare equipment.
Follow Up: After submitting your application, consider following up with a polite email or phone call to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Ben Burgess
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers find the right solutions. Share examples from your past experiences where you went above and beyond to assist a customer.
✨Familiarize Yourself with Machinery Parts
Even if you don't have extensive knowledge of agriculture or GroundsCare equipment, do some research on common parts and their functions. This will show your commitment to learning and your interest in the role.
✨Demonstrate Teamwork Skills
Be prepared to discuss how you've successfully worked in teams before. Highlight your ability to collaborate with colleagues, especially in high-pressure situations, as this is crucial for supporting Service Technicians.
✨Prepare for Sales Scenarios
Think of ways you can promote and sell parts and services effectively. Practice answering questions about how you would handle customer inquiries and upsell products, as this will be a key part of your role.
