Precision Tech Specialist

At Ben Burgess, we are committed to empowering progress and sustainability in agriculture, construction, and groundscare industries. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others by providing exceptional machinery solutions and fostering genuine partnerships. Our mission is to contribute to the development of thriving communities while preserving our environment for generations to come.

The purpose of the role is to assist the Precision Tech Business Manager, Depot Manager and Sales teams in providing outstanding support for our customers both in field optimisation and technological performance through maintaining strong and robust processes, procedures, and administration throughout the depots area of responsibility (AOR). This role will be responsible for driving Precision Tech and Smart Solutions throughout the AOR and providing our customers with outstanding support.

Precision Tech Specialists responsibilities include:

• Provides expertise for supporting the sales of John Deere Precision Technology products and solutions.
• Creates real added value for the dealership and customer by being the expert in Precision Tech solutions.
• Develops, promotes and supports the sales and delivery of service agreements to customers.
• Compares and evaluates competitive equipment and Precision Tech applications.
• Consults customers on optimising performance and reducing costs.
• Organises John Deere Precision Tech events and other training sessions for customers and dealer personnel.
• Reports to Group Precision Tech Manager regarding AMS product stock at the dealership, ensuring correct stock levels to meet the customer demands and internal stock KPIs.
• Increases engagement of My John Deere applications to achieve our KPIs for Engaged Hectares.
• Builds working relationships with all John Deere stakeholders for Precision Tech.
• Practical installations of AMS hardware as required.
• Provides cover for other team members to ensure group cover as required to support our customers (internal and external).
• Undertakes self-development to ensure continuous self-development in Precision Tech but also product and sales training as required.
• Supports all events and shows as requested to promote Ben Burgess and Precision Tech.
• Provides outstanding customer service to all stakeholders and supports the ongoing achievement of the Ben Burgess Experience score.
• Supports the pre-delivery process for all new JD machinery and correct hand overs in-line with BAGMA standard.

We are looking for:

• Relevant experience working with Agricultural Machinery and/or Precision Technologies.
• Very strong organisational skills and ability to effectively self-manage.
• Previous experience of delivering outstanding customer service.
• Willingness to undertake continuous professional development.
• Ability to learn technology – track record of being an early adaptor of technology.
• An innovative mind, spotting opportunities to help customers or people innovate in their work.

What you’ll get in return:

• Competitive pay, reviewed annually.
• Bonus scheme based on performance and depot success.
• Unlimited investment in your training—we don’t put a cap on your growth!
• Enhanced holiday and sick pay to support your work-life balance.
• Company pension, life insurance, employee discounts, and more.

If you’re ready to take the next step in your career with a company that truly values its people, we’d love to hear from you. Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Need assistance with your application? Get in touch at hr@benburgess.co.uk or call 01603 628251.

Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.