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- Tasks: Assist customers with machinery hire, ensuring equipment is ready and operational.
- Company: Join Ben Burgess, a trusted partner in agriculture and construction with 90 years of experience.
- Benefits: Enjoy competitive salary, bonus schemes, training support, and enhanced holiday pay.
- Why this job: Make an impact in a supportive team while developing your skills in a dynamic environment.
- Qualifications: Experience with machinery and strong customer service skills are essential.
- Other info: Ben Burgess is committed to inclusivity and offers adjustments during the application process.
The predicted salary is between 28571 - 40000 £ per year.
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Ben Burgess, Norwich | Full-time | From £28,571.40 per annum (Dependant on experience)
At Ben Burgess we’re a trusted partner to farmers, contractors, and businesses in agriculture, construction, and GroundsCare. With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and solutions that keep our customers moving forward.
We’re looking for a Hire Assistant with machinery experience to join our busy Hire Department at our Norwich Depot. You’ll play a vital role in ensuring our customers get the right equipment for the job—whether that’s agricultural tractors, construction plant, or specialist GroundsCare machinery.
If you have hands-on experience working with machinery—whether through hire, operation, servicing, or sales—and want to combine that knowledge with excellent customer service, we’d love to hear from you.
What you’ll be doing:
- Acting as the first point of contact for hire customers, confidently providing accurate technical and operational information on machinery.
- Supporting the hire process from initial enquiry and quotations through to contract completion and invoicing.
- Coordinating the preparation of machinery before hire, ensuring it is in full working order and ready for use.
- Inspecting and checking equipment upon return, identifying and logging any damage or maintenance needs.
- Assisting with invoicing to ensure timely and accurate billing of hires.
What we’re looking for:
We value individuals who combine practical machinery knowledge with strong customer service skills. Ideal candidates will have:
- Proven experience working with agricultural, construction, or GroundsCare machinery —either through hire, operation, service, or related roles.
- Excellent communication skills and confidence in dealing with customers and colleagues.
- Strong organisational abilities and the ability to manage multiple tasks efficiently.
- Attention to detail when completing hire processes and carrying out machinery checks.
- The ability to work both independently and as part of a team in a busy environment.
What you’ll get in return:
At Ben Burgess, we know that our success is built on the strength of our team. That’s why we invest in our people, ensuring they have the support, training, and rewards they deserve.
- Competitive salary , reviewed annually
- Bonus scheme linked to performance and depot success
- Uncapped investment in your training and development —if you want to grow, we’ll support you!
- Enhanced holiday and sick pay to promote a healthy work-life balance
- A range of benefits , including a company pension, employee discounts, health & wellbeing programmes, and more
Apply today!
If you’re looking for a role where you can truly make an impact, we’d love to hear from you.
Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
Need assistance with your application? Get in touch at [emailprotected] or call 01603 628251.
Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.
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Hire Assistant employer: Ben Burgess & Co. Ltd
Contact Detail:
Ben Burgess & Co. Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Assistant
✨Tip Number 1
Familiarise yourself with the specific types of machinery mentioned in the job description, such as agricultural tractors and construction plant. This knowledge will help you engage confidently with potential employers and demonstrate your expertise during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples from your past experiences where you successfully assisted customers. Being able to articulate these instances will highlight your ability to meet the needs of hire customers effectively.
✨Tip Number 3
Network with professionals in the agriculture and construction sectors, either online or at local events. Building connections can provide valuable insights into the industry and may even lead to referrals for the Hire Assistant position.
✨Tip Number 4
Research Ben Burgess and their commitment to customer service. Understanding their values and how they operate will allow you to tailor your conversations and show that you are a good fit for their team culture.
We think you need these skills to ace Hire Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with agricultural, construction, or GroundsCare machinery. Include specific examples of your roles in hire, operation, servicing, or sales to demonstrate your relevant skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate effectively. Mention how your practical machinery knowledge aligns with the role of Hire Assistant at Ben Burgess.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed multiple tasks efficiently and paid attention to detail. This will show that you can handle the responsibilities of coordinating the hire process.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which are key qualities for this position.
How to prepare for a job interview at Ben Burgess & Co. Ltd
✨Showcase Your Machinery Knowledge
Make sure to highlight your hands-on experience with agricultural, construction, or GroundsCare machinery. Be prepared to discuss specific examples of how you've worked with these machines in the past, whether through hire, operation, servicing, or sales.
✨Demonstrate Excellent Customer Service Skills
Since the role involves being the first point of contact for hire customers, it's crucial to convey your ability to provide accurate technical and operational information confidently. Share instances where you successfully assisted customers and resolved their queries.
✨Emphasise Organisational Abilities
The job requires managing multiple tasks efficiently, so be ready to discuss how you prioritise and organise your workload. Provide examples of how you've handled busy environments and ensured timely completion of tasks.
✨Attention to Detail is Key
Highlight your attention to detail, especially when it comes to completing hire processes and conducting machinery checks. Discuss any experiences where your meticulousness helped prevent issues or improved service quality.