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- Tasks: Support the Parts Department by managing sales, stock levels, and team training.
- Company: Join Ben Burgess, a trusted partner in agriculture with over 90 years of experience.
- Benefits: Enjoy competitive pay up to £40,000 and opportunities for personal growth.
- Why this job: Be part of a supportive team that values trust and teamwork while making a real impact.
- Qualifications: Experience in a parts role, strong communication skills, and a customer-focused attitude are essential.
- Other info: We welcome applicants from all backgrounds and offer adjustments during the application process.
The predicted salary is between 24000 - 33600 £ per year.
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Swineshead/Old Leake | Full-time, Permanent | OTE up to £40,000 dependent on experience
At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.
With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and innovative solutions that drive real progress.
We’re now looking for an Assistant Parts Manager to support the smooth running of our Parts Department. This is a great opportunity for someone who enjoys working as part of a team, thrives on delivering excellent customer service, and is ready to take the next step in their leadership journey.
About the role
You’ll play a key role in supporting the overall performance and development of the Parts team. Working closely with both internal and external stakeholders, you’ll help lead the day-to-day running of the department — from supporting counter sales and customer enquiries to maintaining stock levels and showroom displays.
You’ll also help train and support the team, ensure processes are followed, and work closely with suppliers and manufacturers to deliver the highest level of service to our customers.
What you’ll be doing:
- Supporting the planning and organisation of the department, including team rotas and seasonal cover
- Monitoring customer satisfaction and ensuring our service always meets expectations
- Helping to achieve parts sales and margin targets, and tracking performance each month
- Working with our suppliers and managing warranty and return claims
- Leading by example on health and safety, showroom standards and process compliance
- Supporting counter sales and maintaining an organised, engaging showroom
- Helping train and develop team members and taking part in recruitment when needed
- Using manufacturer systems such as John Deere CCMS
- Taking part in departmental meetings and contributing to continuous improvement
What we’re looking for:
- Experience in a similar parts role, ideally within the agricultural, groundscare or machinery sector
- A strong team player with good communication and leadership skills
- A hands-on approach and willingness to get involved in all areas of the department
- Customer-focused with a positive attitude and problem-solving mindset
- Good attention to detail, well-organised, and able to manage multiple tasks
- Comfortable with IT systems and open to learning new tools and processes
As a long-standing John Deere dealer, we’re proud to play a part in shaping the future of agriculture. But we’re just as proud of our people. At Ben Burgess, you’ll be part of a business that values trust, teamwork, and delivering for our customers – and that supports you to develop and grow.
If you’re looking for more than just a job – if you want to be part of something bigger – we’d love to hear from you.
Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
If you need any assistance with your application, please contact us at [emailprotected] or call 07380 283618.
Swineshead/Old Leake | Full-time, Permanent | OTE up to £40,000 dependent on experience
At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.
With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and innovative solutions that drive real progress.
We’re now looking for an Assistant Parts Manager to support the smooth running of our Parts Department. This is a great opportunity for someone who enjoys working as part of a team, thrives on delivering excellent customer service, and is ready to take the next step in their leadership journey.
About the role
You’ll play a key role in supporting the overall performance and development of the Parts team. Working closely with both internal and external stakeholders, you’ll help lead the day-to-day running of the department — from supporting counter sales and customer enquiries to maintaining stock levels and showroom displays.
You’ll also help train and support the team, ensure processes are followed, and work closely with suppliers and manufacturers to deliver the highest level of service to our customers.
What you’ll be doing:
- Supporting the planning and organisation of the department, including team rotas and seasonal cover
- Monitoring customer satisfaction and ensuring our service always meets expectations
- Helping to achieve parts sales and margin targets, and tracking performance each month
- Working with our suppliers and managing warranty and return claims
- Leading by example on health and safety, showroom standards and process compliance
- Supporting counter sales and maintaining an organised, engaging showroom
- Helping train and develop team members and taking part in recruitment when needed
- Using manufacturer systems such as John Deere CCMS
- Taking part in departmental meetings and contributing to continuous improvement
What we’re looking for:
- Experience in a similar parts role, ideally within the agricultural, groundscare or machinery sector
- A strong team player with good communication and leadership skills
- A hands-on approach and willingness to get involved in all areas of the department
- Customer-focused with a positive attitude and problem-solving mindset
- Good attention to detail, well-organised, and able to manage multiple tasks
- Comfortable with IT systems and open to learning new tools and processes
Why join us?
As a long-standing John Deere dealer, we’re proud to play a part in shaping the future of agriculture. But we’re just as proud of our people. At Ben Burgess, you’ll be part of a business that values trust, teamwork, and delivering for our customers – and that supports you to develop and grow.
If you’re looking for more than just a job – if you want to be part of something bigger – we’d love to hear from you.
Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
If you need any assistance with your application, please contact us at [emailprotected] or call 07380 283618.
Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, just let us know.
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Assistant Parts Manager employer: Ben Burgess & Co. Ltd
Contact Detail:
Ben Burgess & Co. Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Parts Manager
✨Tip Number 1
Familiarise yourself with the agricultural and machinery sectors, especially if you have experience in parts management. Understanding the specific needs and challenges of these industries will help you stand out during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved processes in previous roles. This will demonstrate your readiness for the Assistant Parts Manager position.
✨Tip Number 3
Engage with current employees or industry professionals on platforms like LinkedIn. This can provide insights into the company culture at Ben Burgess and help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss customer service scenarios where you've gone above and beyond. Since the role emphasises excellent customer service, having concrete examples ready will show your commitment to this value.
We think you need these skills to ace Assistant Parts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts management or similar roles, especially within the agricultural or machinery sectors. Emphasise your leadership skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and IT proficiency. Use concrete examples to demonstrate these skills in action.
Follow Application Instructions: Ensure you apply through the correct channels as specified in the job listing. If applying online, double-check that all required documents are included and formatted correctly before submission.
How to prepare for a job interview at Ben Burgess & Co. Ltd
✨Show Your Team Spirit
As an Assistant Parts Manager, teamwork is crucial. Be prepared to discuss your experiences working in a team and how you’ve contributed to achieving common goals. Highlight any leadership roles you've taken on, even if they were informal.
✨Demonstrate Customer Focus
Since the role involves delivering excellent customer service, think of specific examples where you went above and beyond for a customer. This could be resolving a complaint or providing exceptional support during a sale. Show that you understand the importance of customer satisfaction.
✨Know Your Products
Familiarise yourself with the types of parts and machinery relevant to the agricultural and groundscare sectors. Being knowledgeable about products will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Prepare scenarios where you successfully managed stock levels, dealt with suppliers, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
