At a Glance
- Tasks: Coordinate repairs and refurbishments for residential rental properties while ensuring excellent customer service.
- Company: Established lettings agency in Northampton with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a small, friendly team and enjoy a dynamic work environment.
- Why this job: Make a real difference in tenants' lives by ensuring their homes are safe and well-maintained.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
We are an established residential lettings estate agent based in Northampton. We need a highly organised and customer-focused Maintenance Co-Ordinator responsible for overseeing repairs and refurbishment in a portfolio of residential rental properties. Skilled in coordinating property maintenance, managing landlord and tenant relationships, ensuring compliance with relevant legislation, and delivering exceptional customer service. Committed to protecting landlords' investments while ensuring tenants enjoy a safe, well-maintained, and professionally managed home throughout their tenancy.
The role involves:
- Responding to queries from tenants regarding maintenance problems.
- Ensuring issues are correctly diagnosed and explained to customers.
- Obtaining prices, getting these agreed, managing customer expectations.
- Keeping all parties up to date with progress.
- Prioritising works based on their urgency.
- Allocating invoices and ensuring contractors get paid.
- Problem solving and objection handling (sometimes).
- Inspecting tenanted properties (sometimes).
- Preparing inventories prior to tenancies starting (sometimes).
- Assessing property condition at the end of tenancies.
You would be part of a small settled team and would occasionally be required to undertake other activities within the agency.
Maintenance Coordinator (Lettings Agency) employer: Belvoir! Northampton
As a leading lettings agency in Northampton, we pride ourselves on fostering a supportive and collaborative work environment where our Maintenance Coordinators can thrive. With a strong emphasis on employee development, we offer ongoing training and growth opportunities, ensuring that our team members are equipped to deliver exceptional service to both landlords and tenants. Join us to be part of a dedicated team that values your contributions and prioritises a positive work culture, all while making a meaningful impact in the community.
