Medical Receptionist/administrator in Shrewsbury

To be responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the clinical system to include booking appointments, processing of information, data entry and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Read code data on EMIS Web
• Photocopy/scan documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients' healthcare records as necessary
• Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times

About us:

Belvidere Medical Practice has evolved into a patient-centred caring practice. Our primary aim is that of ensuring patients are at the centre of everything we do. As a relatively small practice (current patient list 7000) we are able to maintain the traditional values of family medicine while at the same time embracing the changes required to deliver high-quality care. We have an amazing team who work hard to provide a whole range of services to our patients.

Job responsibilities:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement:

Belvidere Medical practice has evolved into a patient-centred caring practice based on the following values:

• The patients' needs define the care they receive
• Our systems and procedures will be designed to meet and support these needs
• Our partners and staff show respect and compassion for patients
• We provide a safe environment and systems to protect vulnerable patients
• We provide regular training for staff and partners to ensure we are up to date and effective
• We care for our patients and our staff
• We provide equal services to all patients without discrimination, based upon need

Primary Responsibilities:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Read code data on EMIS Web
• Photocopy/scan documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients' healthcare records as necessary
• Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• To support the team with new processes as may be required

Secondary Responsibilities:

• Partake in audit as directed by the audit lead
• Action incoming emails and correspondence as necessary
• Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
• Complete opening and closing procedures in accordance with procedure
• As required support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery/consumable supplies

Person Specification:

• Experience of working with the general public in a busy environment.
• Experience of handling confidential and sensitive information.
• Experience of using electronic systems.
• Previous experience in a GP or NHS setting.
• Experience of clinical systems eg EMIS.

• Excellent verbal and written communication skills.
• Professional and courteous telephone manner.
• Ability to prioritise workload in a fast-paced environment.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Ability to remain calm under pressure.
• Competent in Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and as part of a team.

• Empathetic and patient-focused approach.
• Professional, reliable and punctual.
• Flexible and adaptable.
• Positive and proactive attitude.
• Trustworthy.
• Understanding and demonstration of NHS values (Respect, Dignity, Compassion).

• Educated to GCSE level or equivalent inc English and Math.
• Evidence of IT literacy.
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.
• Safeguarding of GDPR training.

• Understanding of patient confidentiality and data protection (GDPR).
• Knowledge of general administrative procedures.
• Understanding of customer service principles.
• Awareness of safeguarding responsibilities.
• Knowledge of NHS structure and primary care services.
• Understanding of referral pathways.
• Basic understanding of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.