At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and handling their needs.
- Company: Join Belton Woods Hotel, a stunning 4-star resort with top-notch facilities.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional growth.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Passion for service, experience in customer-facing roles, and strong organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on delivering outstanding customer service?
Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressureand multi-task
- Strong time management and organisational skills
Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze fromGreen Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenant achieving the Silver Award.
#J-18808-Ljbffr
Receptionist in Grantham employer: Belton Woods
Belton Woods Hotel, Spa & Golf Resort is an exceptional employer that prioritises a welcoming and supportive work environment for its staff. With a focus on employee growth through training support and generous benefits like free parking and discounts on golf and hotel services, we foster a culture of teamwork and passion for the sport. Join us in Grantham to be part of a dedicated team that values your contributions and offers meaningful career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Grantham
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Belton Woods Hotel, Spa & Golf Resort will help you answer guest inquiries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will enhance your ability to handle inquiries and complaints effectively.
✨Tip Number 3
Showcase your conflict resolution skills during the interview. Prepare examples of how you've successfully managed difficult situations in the past, as this is crucial for a receptionist role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks under pressure. Being able to juggle various responsibilities is key in a busy hotel environment.
We think you need these skills to ace Receptionist in Grantham
Some tips for your application 🫡
Highlight Customer Service Skills:Make sure to emphasise your passion for customer service in your application. Provide specific examples of how you've delivered outstanding service in previous roles, as this is crucial for a receptionist position.
Showcase Relevant Experience:Detail any experience you have in customer-facing roles. Mention specific tasks you've performed that relate to the job description, such as handling guest inquiries or managing payments.
Demonstrate Conflict Resolution Abilities:Include examples of how you've successfully resolved conflicts or handled difficult situations in the past. This will show your potential employer that you can maintain professionalism under pressure.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'multi-tasking', 'time management', and 'organisational skills', to make your application stand out.
How to prepare for a job interview at Belton Woods
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss how you've handled difficult situations in the past. Think of a time when you resolved a complaint or conflict effectively, and be ready to explain your approach during the interview.
✨Highlight Your Organisational Skills
As a receptionist, you'll need to juggle multiple tasks. Be prepared to talk about how you manage your time and stay organised, especially in high-pressure situations. Consider sharing a method or tool you use to keep track of your responsibilities.
✨Research the Company and Its Values
Familiarise yourself with The QHotels Collection and its commitment to diversity and inclusion. Showing that you understand their values and culture can set you apart from other candidates and demonstrate your genuine interest in the role.
