At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and handling their needs.
- Company: Join Belton Woods Hotel, a stunning 4-star resort with top-notch facilities.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional growth.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Passion for service, experience in customer-facing roles, and strong organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on delivering outstanding customer service?
Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressureand multi-task
- Strong time management and organisational skills
Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze fromGreen Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenant achieving the Silver Award.
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Receptionist in Grantham employer: Belton Woods
Belton Woods Hotel, Spa & Golf Resort is an exceptional employer that prioritises a welcoming and supportive work environment for its staff. With a focus on employee growth through training support and generous benefits like free parking and discounts on golf and hotel services, we foster a culture of teamwork and passion for the sport. Join us in Grantham to be part of a dedicated team that values your contributions and offers meaningful career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Grantham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Belton Woods. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Belton Woods
Don't be shy about reaching out to Belton Woods directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Grantham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Belton Woods and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Belton Woods
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
