At a Glance
- Tasks: Maximise sales, build client relationships, and deliver exceptional customer service.
- Company: Join Belstaff, a brand that champions independent spirits and innovation.
- Benefits: Competitive pay, dynamic team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace committed to your success.
- Why this job: Be a key player in a luxury retail brand and make a real impact.
- Qualifications: Strong sales skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. This role includes supporting the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team, and the local business community must be built and maintained.
This role is on a 40-hour per-week contract.
Responsibilities:- To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- To greet, advise and help clients.
- To assist clients on the best products to suit their needs.
- To confidently and professionally answer questions and queries from clients.
- To be able to confidently cross-sell and upsell across all product offers in store, ensuring the client is walked through the in-store collection.
- To ensure that the client is the main focus at all times.
- To set a standard that exceeds the benchmark for customer service within the luxury retail industry.
- To ensure customer service levels consistently meet and exceed company expectations.
- To be the role model regarding customer service and sales standards at all times.
- To be up to date on local events and current affairs in order to promote conversation with clients.
- Professionally handling customer complaints and issues.
- To understand Belstaff’s Global and International positioning.
- All Belstaff stock is the responsibility of all teams.
- To be aware of Company and Store Security procedures and ensure they are adhered to at all times.
- To ensure tagging and other security systems are adhered to in store.
- To ensure that all stock is protected at all times.
- To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft.
- To ensure the standards of storing stock on the shop-floor and back of house are maintained.
- To participate in all audits and counts.
- To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
- To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times.
- Ensuring that the stock is in the best possible condition for sale at all times.
- When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures.
- Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store.
- To be aware of and follow all company rules and HSE legislation.
You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time. We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Keyholder in Swindon employer: Belstaff
Belstaff is an exceptional employer that fosters a vibrant and inclusive work culture, where independent spirits thrive. As a Keyholder, you will not only drive sales and deliver outstanding customer service but also have the opportunity to grow within a brand that values innovation and teamwork. With a commitment to employee development and a focus on building strong community relationships, Belstaff offers a unique environment that empowers you to make a meaningful impact while enjoying the journey.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Swindon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Belstaff, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Belstaff!
We think you need these skills to ace Keyholder in Swindon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Belstaff, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Belstaff and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Belstaff that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Belstaff
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
