At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Join Belstaff, a brand that champions independent spirits and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a legacy that celebrates adventure and craftsmanship.
- Why this job: Make a real impact in a premium retail environment while developing your leadership skills.
- Qualifications: Experience in retail and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.
We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.
Responsibilities include:
- CUSTOMER SERVICE: To ensure that the client is the main focus for the staff at all times. To set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry. This includes ensuring the team are fully conversant with all products and services available in the store including product care, aftersales and stock availability.
- SALES & FINANCIAL TARGETS: Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis. Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store.
- KPI: To exceed personal monthly KPIs as set by Store Manager. To be aware of and assist in the achievement of Store KPI’s as set by the Store Manager on a monthly basis.
- VISUAL MERCHANDISING: To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store. To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate.
- ADMINISTRATION: Ensure any administrative aspects of the job are carried out and completed within the required timelines.
- COMMUNICATION: To hold regular team briefing sessions using all forms of communication available. To ensure communication flow with Team and Store Management.
- STAFFING: Daily task planning & ensuring completion of tasks by self and other staff. Understand how to produce monthly staffing schedules that ensure proper coverage to provide high levels of customer service and maximise sales in the Store.
- HEALTH & SAFETY: To be aware of and follow all company rules and HSE legislation. To ensure that the team are aware of and follow all company rules and HSE legislation.
- STOCK AND SECURITY: All Belstaff stock is the responsibility of all teams. To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times.
- MISCELLANEOUS: To respond to any reasonable request made by Management. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Supervisor employer: Belstaff
Belstaff is an exceptional employer that fosters a vibrant and inclusive work culture, where independent spirits thrive. As a Supervisor, you will not only lead a dynamic team but also benefit from ongoing training and development opportunities, ensuring your professional growth aligns with the brand's legacy of innovation and excellence. Located in a community that values craftsmanship and quality, you'll enjoy a supportive environment that encourages collaboration and celebrates achievements, making every day at Belstaff a chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Belstaff, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Belstaff!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Belstaff, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Belstaff and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Belstaff that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Belstaff
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
