Store Manager

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit.

Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

Our Retail Stores form a fundamental part of the Belstaff brand/business and the role of Store Manager is pivotal in ensuring the success of each store. The overall role of Store Manager is to ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store. The Store Manager must ensure that the Store delivers sales targets, industry‑leading customer service as well as delivering effortless, smooth daily operations across the Store. Strong relationships with Head Office, clients, and the local business community must also be built and maintained.

We are looking for someone who will be responsible for:

• Customer Service: Create a client centric culture within the Store. Lead by example in demonstrating clients are the main focus at all times. Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry. Ensure store deployment is focused on meeting client traffic and operational demands. Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients. Pre‑empt and respond to client needs in order to excel in service standards. Deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded. Ensure efficient after sales service is maintained.
• Sales: Ensure stock is correctly labelled, tagged and available on the shop floor at all times appropriate. Ensuring that the stock is in the best possible condition for sale at all times. Where any product is not on the shop floor, it should be stored, so as to avoid damage. Assistance in the remerchandising of the store when needed. Ensure high standards of housekeeping are maintained throughout the store, at all times.
• People Management: Engage the team through strong leadership, setting objectives and ensuring everyone is clear about the results they need to deliver. Ensure effective recruitment and selection is conducted to achieve highest level of staff. Manage, coach and develop all staff and management employees in order that they reach their potential and achieve the required performance standards. Develop trust and loyalty through fair and consistent management of the team. Identify and resolve all employee issues in a prompt and professional manner, in partnership with the HR Team, in accordance with Belstaff policies and by applying best practices at all times. Ensure image and grooming standards are professional, reflective of the brand and adhered to at all times. Develop and expand own skills and knowledge to improve performance.
• Administration: Ensure all administrative aspects of the job are carried out efficiently and completed accurately within the required timelines. Examples are Sales reports, daily sales and banking sheets, HR and payroll documentation, reports, health and safety etc.
• Human Resources: Ensure all store related tasks HR and payroll tasks are managed effectively and in conjunction with HR policy and the HR Team.
• Communication: To hold regular team briefing sessions using all forms of communication available. To ensure communication flow with Team and Head of Retail. To be continually aware of all company communications and pass on relevant information to team.
• Staffing: Daily task planning.