Luxury Retail Sales Associate — Client Experience Leader in Seaham

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.

We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. We are currently searching for a Sales Associate to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand.

We are looking for someone who will be responsible for:

• Setting the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
• Helping create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
• Greeting, advising and helping clients.
• Assisting clients on the best products to suit their needs.
• Confidently and professionally answering questions and queries from clients.
• Cross selling and upselling across all product offers in store, ensuring the client is walked through the in-store collection.
• Ensuring that the client is the main focus at all times and setting a standard that exceeds the benchmark for customer service within the luxury retail industry.
• Being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability.
• Ensuring customer service levels consistently meet and exceed company expectations.
• Being the role model regarding customer service and sales standards at all times.
• Being up to date on local events and current affairs in order to promote conversation with clients.
• Developing and ensuring good internal customer service with all other Belstaff Stores and with Head Office.
• Professionally handling customer complaints and issues.
• Understanding Belstaff’s Global and International positioning.

STOCK & SECURITY

• All Belstaff stock is the responsibility of all teams.
• Being aware of Company and Store Security procedures and ensuring they are adhered to at all times.
• Ensuring tagging & other security systems are adhered to in store.
• Ensuring that all stock is protected at all times.
• Being alert to the possibility of theft and following Company procedures to minimise the opportunity for theft.
• Ensuring the standards of storing stock on the shop-floor and back of house are maintained.
• Participating in all audits and counts.

VISUAL MERCHANDISING

• Ensuring that the merchandising is in line with the Belstaff image and commercial objectives of the store.
• Ensuring that stock is correctly labelled, tagged and available on the shop floor at all appropriate times.
• Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage.

OTHER KEY DUTIES

• Liaising with Store Manager and other Managers/Supervisors on day-to-day decisions regarding safety, profitability and legal issues within the store.

H&S AND SECURITY

• Being aware of and following all company rules and HSE legislation.
• You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.