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For Companies At a Glance
- Tasks: Engage with clients, drive sales, and maintain store standards.
- Company: Belstaff is a pioneering clothing brand focused on innovation and independent spirit.
- Benefits: Enjoy a dynamic work environment and the chance to be part of a legacy.
- Why this job: Join a passionate team and make a real impact in luxury retail.
- Qualifications: Retail experience, strong sales skills, and a customer-focused attitude are essential.
- Other info: We embrace diversity and offer an inclusive recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.
A bit about Belstaff
Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are searching for a Sales Associate (Key Holder) to join our Ashford store team for a parttime role, to work 32hours a week.
As Sales Associate (Key Holder) you will be at the forefront of establishing and maintaining relationships with clients in order to maximise revenue through the sale of Belstaff products. Along with your team, you will build a strong client base and deliver exceptional customer service including maintaining excellent standards throughout your store.
We are looking for someone who will be responsible for;
- Helping to create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
- Greeting and helping clients
- Assisting and anticipating clients on the best products to suit their needs, consistently meeting and exceeding company expectations
- Confidentially and professionally answering questions and queries from clients
- Cross selling across all product offers in store, ensuring the client is walked through the in store collection
- Making the client the main focus at all times and being a role model for a standard that exceeds the benchmark for customer service within the luxury retail industry. This includes being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability
- Delivering after sales services efficiently
- Being up to date on local events and current affairs in order to promote conversation with clients
- Developing good internal customer service with all other Belstaff Stores and Head Office
- Professionally handling customer complaints and issues
- Understanding Belstaff’s Global and International positioning
- Being aware of Company and Store Security procedures and adhering to them
- Protecting stock, being alert to the possibility of theft and following Company procedures to minimise the opportunity for theft
- Maintaining standards of storing stock on the shop-floor and back of house
- Participating in all audits and counts
- Maintaining visual merchandising in line with the Belstaff image and the commercial objectives of the store
- Liaising with Store Manager, Assistant Store Manager and Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store
- Being aware of and following all company rules and HSE legislation
- Ensuring that key holding duties are conducted in accordance with Company procedures
We are looking for someone who has;
- a \”can-do\” attitude
- an adventurous streak
- an entrepreneurial spirit
- an innovative approach to sales
- strong commercial awareness
- an understanding of how the role contributes to the overall business
We are looking for someone who is:
- a great sales person with proven experience in retail
- a motivated self starter who takes pride in and has achieved great sales figures
- someone who thrives from providing the highest level of customer service
- someone with the flexibility and drive to help us grow our business
- passionate about Belstaff and you would love to become a brand ambassador
- a team player
Where to from here?
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
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Sales Associate (Key Holder) employer: Belstaff
Contact Detail:
Belstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Key Holder)
✨Tip Number 1
Familiarise yourself with Belstaff's history and product range. Understanding the brand's heritage and its commitment to innovation will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to deliver exceptional service, which is crucial for a Sales Associate.
✨Tip Number 3
Research current trends in luxury retail and be ready to discuss how they relate to Belstaff's offerings. This demonstrates your commercial awareness and shows that you're proactive about understanding the market.
✨Tip Number 4
Prepare to discuss your teamwork experiences and how you contribute to a positive work environment. Belstaff values collaboration, so sharing specific instances where you've worked well with others will make you stand out.
We think you need these skills to ace Sales Associate (Key Holder)
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Belstaff's history, values, and product offerings. This will help you tailor your application to reflect your alignment with their independent spirit and commitment to quality.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous retail experience, particularly in luxury sales. Mention specific achievements, such as sales figures or customer service accolades, to demonstrate your capability as a Sales Associate.
Showcase Your Customer Service Skills: Belstaff values exceptional customer service. Use your application to provide examples of how you've gone above and beyond for customers in the past, showcasing your ability to build relationships and enhance the shopping experience.
Express Your Passion: Convey your enthusiasm for the Belstaff brand in your application. Share why you are passionate about their products and how you can contribute to their legacy, making it clear that you would be proud to represent them as a brand ambassador.
How to prepare for a job interview at Belstaff
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Belstaff and its products during the interview. Share what you love about the brand and how it aligns with your personal values, as this will demonstrate your commitment and make you stand out as a candidate.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous retail experience and provide specific examples of how you've successfully driven sales in the past. Highlight any innovative approaches you've taken to meet or exceed sales targets, as this is crucial for the Sales Associate role.
✨Emphasise Customer Service Excellence
Be ready to talk about your approach to customer service. Share instances where you've gone above and beyond to assist customers, as this aligns with Belstaff's commitment to exceptional service and will show that you can be a role model in this area.
✨Understand the Company Culture
Familiarise yourself with Belstaff's values and culture before the interview. Be prepared to discuss how you embody their 'Independent Spirit' and how you can contribute to creating a positive team environment, which is essential for success in this role.