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For Companies At a Glance
- Tasks: Drive sales, provide exceptional customer service, and maintain visual merchandising standards.
- Company: Join Belstaff, a brand built on independent spirit and innovation.
- Benefits: Competitive salary, dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a legacy that celebrates adventure and craftsmanship in luxury retail.
- Qualifications: Experience in sales and a passion for delivering outstanding customer service.
- Other info: 40-hour per week contract with a focus on building strong client relationships.
The predicted salary is between 30000 - 40000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.
We are currently searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. This role includes supporting the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team and the local business community must be built and maintained.
This role is on a 40-hour per-week contract. We are looking for someone who will be responsible for:
- Setting the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- Helping create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- Greeting, advising and helping clients.
- Assisting clients on the best products to suit their needs.
- Confidently and professionally answering questions and queries from clients.
- Cross selling and upselling across all product offers in store, ensuring the client is walked through the in store collection.
- Ensuring that the client is the main focus at all times.
- Setting a standard that exceeds the benchmark for customer service within the luxury retail industry.
- Being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability.
- Ensuring customer service levels consistently meet and exceed company expectations.
- Being the role model regarding customer service and sales standards at all times.
- Being up to date on local events and current affairs in order to promote conversation with clients.
- Developing and ensuring good internal customer service with all other Belstaff Stores and with Head Office.
- Professionally handling customer complaints and issues.
- Understanding Belstaff’s Global and International positioning.
Luxury Store Keyholder & Sales Leader employer: Belstaff
Contact Detail:
Belstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Store Keyholder & Sales Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Belstaff's history, products, and values. This way, when you walk into that interview, you can show off your passion and understanding of what makes Belstaff unique.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Practice your sales pitch! Since this role is all about driving sales and providing top-notch customer service, prepare examples of how you've excelled in these areas before. Show them you can set the benchmark!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Belstaff team. Don’t miss out on this opportunity!
We think you need these skills to ace Luxury Store Keyholder & Sales Leader
Some tips for your application 🫡
Show Your Independent Spirit: When writing your application, let your personality shine through! We want to see how you embody that independent spirit Belstaff is all about. Share your unique experiences and how they relate to the role.
Highlight Your Sales Achievements: Make sure to showcase any sales targets you've smashed in the past. We love numbers, so if you've driven sales or built strong client relationships, tell us all about it! This will help us see how you can set the benchmark in our store.
Customer Service is Key: We’re looking for someone who can provide top-notch customer service. In your application, give examples of how you've gone above and beyond for customers in previous roles. Show us you can be the difference in creating a great shopping experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Belstaff team!
How to prepare for a job interview at Belstaff
✨Know Your Brand Inside Out
Before the interview, dive deep into Belstaff's history, values, and product offerings. Understand their commitment to innovation and how they cater to independent spirits. This knowledge will not only impress your interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Highlight your ability to set benchmarks and motivate others. Be ready to discuss strategies for upselling and cross-selling, as these are crucial for a Keyholder position at Belstaff.
✨Demonstrate Exceptional Customer Service
Think of scenarios where you've gone above and beyond for customers. Belstaff values an entrepreneurial level of service, so be prepared to share how you've created memorable experiences for clients and resolved complaints effectively.
✨Engage with Current Affairs
Stay updated on local events and trends that could impact the luxury retail market. Being able to engage in meaningful conversations with clients about current affairs shows that you're not just knowledgeable about products, but also about the world around you, which is key for building strong client relationships.