At a Glance
- Tasks: Maximise sales and provide top-notch customer service in a dynamic retail environment.
- Company: Belstaff, a brand built on independent spirit and innovation.
- Benefits: Flexible hours, team culture, and opportunities for personal growth.
- Other info: Be part of a legacy that celebrates adventure and individuality.
- Why this job: Join a passionate team and make a real impact in luxury retail.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit.
Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a Sales Associate to join the team to maximise sales revenue within the store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. Strong relationships with clients, sales colleagues, and the local business community must be built and maintained.
We’re currently recruiting for: x1 16‑hour per‑week contract.
We are looking for someone who will be responsible for:
- To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- To greet, advise and help clients.
- To assist clients on the best products to suit their needs.
- To confidently and professionally answer questions and queries from clients.
- To confidently cross‑sell and upsell across all product offers in store, ensuring the client is walked through the in‑store collection.
- To ensure that the client is the main focus at all times, and to set a standard that exceeds the benchmark for customer service within the luxury retail industry.
- This includes being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability.
- To ensure customer service levels consistently meet and exceed company expectations.
- To be the role model regarding customer service and sales standards at all times.
- To be up to date on local events and current affairs in order to promote conversation with clients.
- To develop and ensure good internal customer service with all other Belstaff stores and with head office.
- Professionally handling customer complaints and issues.
- To understand Belstaff’s global and international positioning.
STOCK & SECURITY
- All Belstaff stock is the responsibility of all teams.
- To be aware of company and store security procedures and ensure they are adhered to at all times.
- To ensure tagging and other security systems are adhered to in store.
- To ensure that all stock is protected at all times.
- To be alert to the possibility of theft and follow company procedures to minimise the opportunity for theft.
- To ensure the standards of storing stock on the shop‑floor and back of house are maintained.
- To participate in all audits and counts.
VISUAL MERCHANDISING
- To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
- To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times.
- Ensuring that the stock is in the best possible condition for sale at all times; if any product is not on the shop floor, it should be stored to avoid damage.
OTHER KEY DUTIES
- Must liaise with store manager and other managers/supervisors on day‑to‑day decisions regarding safety, profitability and legal issues within the store.
H&S AND SECURITY
- To be aware of and follow all company rules and HSE legislation.
- You may be required to undertake further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Sales Associate in Livingston employer: Belstaff
Belstaff is an exceptional employer that fosters a vibrant and inclusive work culture, where independent spirits thrive. As a Sales Associate, you will not only have the opportunity to drive sales and build strong client relationships but also benefit from a supportive team environment that encourages personal growth and development. With a commitment to excellence in customer service and a focus on innovation, Belstaff offers a unique chance to be part of a legacy that celebrates adventure and craftsmanship in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Livingston
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Belstaff, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Associate in Livingston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Belstaff that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Belstaff will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Belstaff and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Belstaff
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Belstaff, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Belstaff!
