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- Tasks: Drive sales, provide exceptional customer service, and maintain visual merchandising standards.
- Company: Join Belstaff, a brand built on independent spirit and innovation.
- Benefits: Competitive salary, dynamic team environment, and opportunities for personal growth.
- Other info: 40-hour contract with a focus on building client relationships.
- Why this job: Be part of a legacy that celebrates adventure and challenges the ordinary.
- Qualifications: Strong sales skills and a passion for luxury retail.
The predicted salary is between 24000 - 30000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit.
Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand.
Responsibilities include:
- Setting the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- Helping create and be part of a dynamic and positive team to maintain an environment conducive to generating sales.
- Greeting, advising, and helping clients.
- Assisting clients on the best products to suit their needs.
- Confidently and professionally answering questions and queries from clients.
- Cross-selling and upselling across all product offers in store, ensuring the client is walked through the in-store collection.
- Ensuring that the client is the main focus at all times.
- Setting a standard that exceeds the benchmark for customer service within the luxury retail industry.
- Being fully conversant with all products and services available including product care, waxing, customisation, aftersales, and stock availability.
- Ensuring customer service levels consistently meet and exceed company expectations.
- Being the role model regarding customer service and sales standards at all times.
- Staying up to date on local events and current affairs to promote conversation with clients.
- Developing and ensuring good internal customer service with all other Belstaff Stores and with Head Office.
- Professionally handling customer complaints and issues.
- Understanding Belstaff’s Global and International positioning.
Keyholder employer: Belstaff
Contact Detail:
Belstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Get to know Belstaff inside out! Familiarise yourself with their history, products, and values. When you walk into that interview, show them you’re not just another candidate – you’re someone who truly understands and embodies the independent spirit they cherish.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might even lead to a referral, which can make all the difference in landing that Keyholder role.
✨Tip Number 3
Show off your sales skills during the interview! Prepare examples of how you've driven sales in previous roles or how you’ve provided exceptional customer service. Remember, they want someone who can set the benchmark, so let your experience shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Belstaff team. So, go all in and submit that application!
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Show Your Independent Spirit: When writing your application, let your personality shine through! We want to see your unique perspective and how you embody the independent spirit that Belstaff stands for. Don’t be afraid to share your passion for the brand and what makes you a great fit.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing top-notch customer service. We’re looking for someone who can set the benchmark in-store, so share specific examples of how you've gone above and beyond for customers in the past.
Be Results-Driven: We love a candidate who can drive sales! In your application, mention any personal sales targets you've achieved and how you’ve helped your team succeed. Show us that you’re not just about meeting goals but exceeding them!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Belstaff family!
How to prepare for a job interview at Belstaff
✨Know Your Brand
Before the interview, dive deep into Belstaff's history and values. Understand their commitment to innovation and independent spirit. This will help you connect your personal experiences with the brand's ethos during the conversation.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Be ready to discuss your strategies for upselling and cross-selling, as well as how you’ve built strong client relationships. This will demonstrate your ability to meet and exceed sales targets.
✨Customer Service Excellence
Think of instances where you provided exceptional customer service. Be prepared to share these stories, highlighting how you handled complaints or difficult situations. This will show that you can maintain high standards of service, which is crucial for a Keyholder role.
✨Stay Informed and Engaged
Familiarise yourself with local events and current affairs that could engage clients. During the interview, mention how you would use this knowledge to create conversations and connections with customers, aligning with Belstaff’s focus on building relationships.