Customer Service Advisor- Fixed Term Contract
Customer Service Advisor- Fixed Term Contract

Customer Service Advisor- Fixed Term Contract

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver exceptional customer service across various platforms and resolve inquiries efficiently.
  • Company: Join Belstaff, a pioneering brand known for its innovative functional clothing and independent spirit.
  • Benefits: Enjoy a dynamic work environment with potential for contract extension and opportunities for growth.
  • Why this job: Be part of a passionate team that values curiosity and collaboration while making a real impact.
  • Qualifications: Experience in customer service, fluency in English, and strong communication skills are essential.
  • Other info: We embrace diversity and offer a fair recruitment process for all candidates.

The predicted salary is between 24000 - 36000 £ per year.

Belstaff was created by and for independent spirits. We know thatwhatwe do, andwhowe do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

A bit about Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Customer Service Advisor to join our team until December 2025 (with potential to extend).

Our successful candidate will have experience of looking after customers in a contact centre environment, with a high level of enthusiasm, communication and attention to detail, and puts our customers\’ needs at the heart of every decision.

We are looking for someone who will be responsible for:

  • Delivering a best in class service that will drive an Excellent Customer Satisfaction rating by being a brand ambassador and demonstrating the Belstaff values throughout all customer interactions
  • Supporting with customer contacts and responding to customer enquiries across multiple platforms at the same time within SLAs
  • Handling a high volume of incoming calls, live chat, social and email tickets
  • Placing customer orders and advising on products
  • Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind
  • Supporting stores and resolving issues
  • Dealing with customer returns and making decisions with the best outcomes for both the customer and the business
  • Working cross functionally with Head Office teams to obtain necessary information and resolve any customer issues
  • Providing feedback and supporting across the Ecommerce function
  • Developing a trusting relationship with our delivery service providers to resolve any issues as quickly as possible
  • Keeping up to date records of customer interactions using the relevant tools

We are looking for someone who has:

  • Fluency in English in order to respond to customers both orally and in writing
  • Experience working in a customer service contact centre environment
  • Passion to deliver a consistently high level of customer experience that exceeds expectations
  • A strong ability to retain and share information about the Belstaff legacy, product and current campaigns to engage and excite customers
  • Patience and sympathy to actively listen to customers, build rapport and probe further as required
  • Experience on Zendesk is desirable
  • Confidence using the Microsoft Office Suite
  • Fluency in additional languages would be beneficial

We are looking for someone who is:

  • Inspired by working for Belstaff
  • Exceptionally detail oriented and outstandingly organised
  • A strong problem solver with a solutions oriented approach
  • Confident to make decisions within the agreed ways of working framework
  • Keen to share ideas and outcomes with the team
  • Self motivated and able to multitask and prioritise
  • Engaged by working in a dynamic and fast paced environment

Where to from here?

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.

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Customer Service Advisor- Fixed Term Contract employer: Belstaff

Belstaff is an exceptional employer that fosters a vibrant work culture where independent spirits thrive. As a Customer Service Advisor, you will be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying opportunities for personal growth and development. Located in a creative environment, Belstaff champions innovation and collaboration, making it a rewarding place to build your career.
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Contact Detail:

Belstaff Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor- Fixed Term Contract

✨Tip Number 1

Familiarise yourself with Belstaff's brand values and history. Understanding their commitment to innovation and customer service will help you align your responses during the interview, showcasing how you embody their independent spirit.

✨Tip Number 2

Prepare examples from your previous customer service experience that demonstrate your ability to handle high-pressure situations. Highlight instances where you exceeded customer expectations or resolved complex issues, as this will resonate well with their focus on delivering excellent service.

✨Tip Number 3

Practice your communication skills, especially in a multi-channel environment. Since the role involves handling calls, live chats, and emails simultaneously, being able to articulate your thoughts clearly and concisely will be crucial.

✨Tip Number 4

Showcase your problem-solving abilities by preparing to discuss how you've approached challenges in past roles. Belstaff values a solutions-oriented mindset, so be ready to share specific strategies you've used to resolve customer issues effectively.

We think you need these skills to ace Customer Service Advisor- Fixed Term Contract

Customer Service Experience
Excellent Communication Skills
Attention to Detail
Multitasking Ability
Problem-Solving Skills
Experience with Zendesk
Fluency in English
Organisational Skills
Ability to Work Under Pressure
Knowledge of Microsoft Office Suite
Empathy and Patience
Ability to Build Rapport
Adaptability in a Fast-Paced Environment
Team Collaboration Skills

Some tips for your application 🫡

Understand the Brand: Familiarise yourself with Belstaff's history, values, and product offerings. This will help you tailor your application to reflect your alignment with their brand ethos and demonstrate your enthusiasm for the role.

Highlight Relevant Experience: Emphasise your previous experience in customer service, particularly in a contact centre environment. Use specific examples to showcase your communication skills, attention to detail, and ability to handle high volumes of customer interactions.

Showcase Your Skills: Mention any relevant skills that align with the job description, such as proficiency in Zendesk, Microsoft Office Suite, and your ability to multitask. Highlight your problem-solving abilities and how you've successfully resolved customer issues in the past.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the brand and the role. Make sure to express how you can contribute to delivering an excellent customer experience and embodying Belstaff's values.

How to prepare for a job interview at Belstaff

✨Know the Brand Inside Out

Before your interview, make sure you research Belstaff thoroughly. Understand their history, values, and product offerings. This will not only help you answer questions but also show your genuine interest in the brand.

✨Demonstrate Customer-Centricity

As a Customer Service Advisor, your ability to put customers first is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, showcasing your enthusiasm and attention to detail.

✨Showcase Your Problem-Solving Skills

Be ready to discuss how you've handled challenging customer situations in the past. Highlight your solutions-oriented approach and how you resolved issues effectively while maintaining customer satisfaction.

✨Practice Multitasking Scenarios

Since the role involves handling multiple platforms simultaneously, think of ways to demonstrate your multitasking abilities. You might be asked situational questions, so practice articulating how you would manage various customer inquiries at once.

Customer Service Advisor- Fixed Term Contract
Belstaff
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  • Customer Service Advisor- Fixed Term Contract

    London
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-07-30

  • B

    Belstaff

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