Floor Manager in City of Westminster

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past. Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.

We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. We are currently searching for a Floor Manager to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.

As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes training and developing the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team and the local business community must be built and maintained. On occasion, the role will be required to assume some duties of Store Management when they are out of the business, ensuring the store is run to the highest standards and operational efficiency. This role is on a 40-hour per-week contract.

Customer Service

• To ensure that the client is the main focus for the staff at all times.
• To set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry.
• To create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
• To ensure team are fully conversant with the history of Belstaff and use this information when communicating with clients.
• To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
• To deal with complaints effectively & efficiently in line with Company policy.
• To ensure customer service levels consistently meet and exceed company expectations.
• To oversee and provide training and coaching to ensure senior sales and sales consultants achieve and maintain outstanding customer service standards.
• To ensure efficiency in after sales services.

Sales & Financial Targets

• Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis.
• Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store.
• Reporting daily, weekly and monthly to Store Manager on sales patterns, best sellers, sales by employee and propose actions, based on business trends, to enhance performance.
• To optimise sales by ensuring the team consistently attract new clients and develop the existing client base of Belstaff.
• To ensure the team proactively captures customer data after each sale in line with the set company policy.

Visual Merchandising

• To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
• To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate.
• To maintain the teams understanding of the company policy on VM standards and assist in the remerchandising of the store when needed.

Administration

• Ensure any administrative aspects of the job are carried out and completed within the required timelines.

Communication

• To hold regular team briefing sessions using all forms of communication available.
• To ensure communication flow with Team and Store Management.

Staffing

• Daily task planning & ensuring completion of tasks by self and other staff.

Health & Safety

• To be aware of and follow all company rules and HSE legislation.

Stock & Security

• All Belstaff stock is the responsibility of all teams.
• To ensure team are aware of how to use tagging & other security systems in store.
• To enforce the standards of storing stock on the shop-floor and back of house.

Miscellaneous

• To respond to any reasonable request made by Management.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.