Keyholder in Castleford

About Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines and insulating clothing for mountaineers. An independent spirit underlies all our endeavors.

We are currently searching for a Keyholder to join the team to maximise sales revenue within the store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand.

Contract information: This role is on a 40‑hour per‑week contract.

Key responsibilities include:

• Set the sales benchmark in store, consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
• Create and be part of a dynamic and positive team, maintaining an environment conducive to generating sales.
• Greet, advise and help clients, assisting them in selecting the best products to suit their needs.
• Answer questions and queries from clients confidently and professionally.
• Cross‑sell and upsell across all product offers in store, ensuring the client is walked through the in‑store collection.
• Place client focus at all times, exceeding customer‑service benchmarks within the luxury retail industry.
• Be fully conversant with all products and services, including product care, waxing, customisation, aftersales and stock availability.
• Consistently meet and exceed company expectations for customer‑service levels.
• Act as the role model regarding customer service and sales standards at all times.
• Stay up to date on local events and current affairs to promote conversation with clients.
• Develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
• Professionally handle customer complaints and issues.
• Understand Belstaff’s global and international positioning.

Stock & Security

• All Belstaff stock is the responsibility of all teams.
• Be aware of Company and Store Security procedures and ensure they are adhered to at all times.
• Ensure tagging and other security systems are adhered to in store.
• Protect all stock at all times.
• Be alert to the possibility of theft and follow Company procedures to minimize the opportunity for theft.
• Maintain standards for storing stock on the shop‑floor and back of house.
• Participate in all audits and counts.

Visual Merchandising

• Ensure merchandising is in line with the Belstaff image and commercial objectives of the store.
• Ensure stock is correctly labelled, tagged and available on the shop‑floor at all appropriate times.
• Ensure stock is in the best possible condition for sale at all times; non‑shop‑floor items should be stored to avoid damage.

Other Key Duties

• When allocated key‑holding duties, conduct them in accordance with Company procedures.
• Liaise with Store Manager and other Managers/Supervisors on day‑to‑day decisions regarding safety, profitability and legal issues within the store.

Health & Safety & Security

• Be aware of and follow all company rules and HSE legislation.

Additional duties may be assigned as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process and will support adjustments to the application or interview process as needed.