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- Tasks: Maximise sales and provide top-notch customer service in a dynamic retail environment.
- Company: Belstaff, a brand known for its innovative and functional clothing.
- Benefits: Flexible 18-hour contract with opportunities for growth and development.
- Other info: Be part of a diverse team that values curiosity and independent spirit.
- Why this job: Join a passionate team and help customers find their perfect products.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.
We are currently searching for a Sales Associate to join the team and maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. Strong relationships with clients, sales colleagues and the local business community must be built and maintained. This role is on an 18-hour per-week contract.
We are looking for someone who will be responsible for:
- To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- To greet, advise and help clients.
- To assist clients on the best products to suit their needs.
- To confidently and professionally answer questions and queries from clients.
- To be able to confidently cross sell and upsell across all product offers in store, ensuring the client is walked through the in store collection.
- To ensure that the client is the main focus at all times.
- To set a standard that exceeds the benchmark for customer service within the luxury retail industry.
- To ensure customer service levels consistently meet and exceed company expectations.
- To be the role model regarding customer service and sales standards at all times.
- To be up to date on local events and current affairs in order to promote conversation with clients.
- To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
- Professionally handling customer complaints and issues.
- To understand Belstaff’s Global and International positioning.
STOCK & SECURITY:
- All Belstaff stock is the responsibility of all teams.
- To be aware of Company and Store Security procedures and ensure they are adhered to at all times.
- To ensure tagging & other security systems are adhered to in store.
- To ensure that all stock is protected at all times.
- To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft.
- To ensure the standards of storing stock on the shop-floor and back of house are maintained.
- To participate in all audits and counts.
VISUAL MERCHANDISING:
- To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
- To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times.
- Ensuring that the stock is in the best possible condition for sale at all times.
- If any product is not on the shop floor, it should be stored, so as to avoid damage.
OTHER KEY DUTIES:
- Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store.
H&S AND SECURITY:
- To be aware of and follow all company rules and HSE legislation.
- You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Sales Associate in Glasgow employer: BELSTAFF INTERNATIONAL LIMITED
Contact Detail:
BELSTAFF INTERNATIONAL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Glasgow
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Belstaff's history, products, and values. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Practice your sales pitch! Since the role is all about maximising sales and providing top-notch customer service, rehearse how you'd approach clients and upsell products. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Belstaff family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate in Glasgow
Some tips for your application 🫡
Show Your Independent Spirit: When writing your application, let your personality shine through! We love candidates who embody the Independent Spirit that Belstaff stands for. Share your unique experiences and how they align with our brand values.
Tailor Your Application: Make sure to customise your application for the Sales Associate role. Highlight your customer service skills and any relevant sales experience. We want to see how you can contribute to building strong client relationships and driving sales in our store.
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to show a bit of warmth in your writing. We’re looking for someone who can connect with clients and create a welcoming atmosphere, so let that come through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Belstaff team!
How to prepare for a job interview at BELSTAFF INTERNATIONAL LIMITED
✨Know the Brand Inside Out
Before your interview, dive deep into Belstaff's history, values, and product offerings. Understanding their commitment to innovation and the Independent Spirit will help you connect with the brand during your conversation.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Be ready to discuss your strategies for upselling and cross-selling, as well as how you’ve built strong relationships with clients in the past.
✨Demonstrate Exceptional Customer Service
Think of scenarios where you went above and beyond for a customer. Highlight your ability to handle complaints professionally and how you ensure a positive shopping experience, aligning with Belstaff's high standards.
✨Stay Current and Engaged
Familiarise yourself with local events and current affairs that could spark conversations with clients. Showing that you’re engaged with the community will demonstrate your commitment to building relationships and enhancing the customer experience.