At a Glance
- Tasks: Drive sales, provide exceptional customer service, and maintain visual merchandising standards.
- Company: Belstaff, a brand built on independent spirit and innovation in functional clothing.
- Benefits: Join a dynamic team with opportunities for growth and development in luxury retail.
- Other info: 40-hour contract with a focus on teamwork and community engagement.
- Why this job: Be a key player in a brand that values creativity and customer connection.
- Qualifications: Strong sales skills and a passion for delivering top-notch customer experiences.
The predicted salary is between 24000 - 36000 € per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A bit about Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.
We are currently searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand.
Responsibilities include:
- Setting the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- Helping create and be part of a dynamic and positive team to maintain an environment conducive to generating sales.
- Greeting, advising, and helping clients.
- Assisting clients on the best products to suit their needs.
- Confidently and professionally answering questions and queries from clients.
- Cross-selling and upselling across all product offers in store, ensuring the client is walked through the in-store collection.
- Ensuring that the client is the main focus at all times and setting a standard that exceeds the benchmark for customer service within the luxury retail industry.
- Being fully conversant with all products and services available including product care, waxing, customisation, aftersales, and stock availability.
- Ensuring customer service levels consistently meet and exceed company expectations.
- Being the role model regarding customer service and sales standards at all times.
- Staying up to date on local events and current affairs to promote conversation with clients.
- Developing and ensuring good internal customer service with all other Belstaff Stores and with Head Office.
- Professionally handling customer complaints and issues.
- Understanding Belstaff's Global and International positioning.
STOCK & SECURITY
- All Belstaff stock is the responsibility of all teams.
- Being aware of Company and Store Security procedures and ensuring they are adhered to at all times.
- Ensuring tagging and other security systems are adhered to in store.
- Ensuring that all stock is protected at all times.
- Being alert to the possibility of theft and following Company procedures to minimise the opportunity for theft.
- Maintaining the standards of storing stock on the shop floor and back of house.
- Participating in all audits and counts.
VISUAL MERCHANDISING
- Ensuring that the merchandising is in line with the Belstaff image and commercial objectives of the store.
- Ensuring that stock is correctly labelled, tagged, and available on the shop floor at all appropriate times.
- Ensuring that the stock is in the best possible condition for sale at all times.
OTHER KEY DUTIES
- When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures.
- Liaising with Store Manager and other Managers/Supervisors on day-to-day decisions regarding safety, profitability, and legal issues within the store.
H&S AND SECURITY
- Being aware of and following all company rules and HSE legislation.
- You may be required to undertake such further duties as your skills, qualifications, and experience allow and/or as may be assigned to you by the Company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation, or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Keyholder in Birmingham employer: BELSTAFF INTERNATIONAL LIMITED
Belstaff is an exceptional employer that fosters a vibrant and inclusive work culture, where independent spirits thrive. As a Keyholder, you will not only drive sales and deliver outstanding customer service but also have the opportunity to grow within a brand that values innovation and teamwork. With a commitment to employee development and a focus on creating a positive environment, Belstaff offers a unique chance to be part of a legacy that celebrates both personal and professional growth.
Contact Detail:
BELSTAFF INTERNATIONAL LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Birmingham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Belstaff's history, products, and values. This way, when you walk into that interview, you can show them you're not just another candidate – you're someone who truly gets what they stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your sales pitch! As a Keyholder, you'll need to demonstrate your ability to drive sales and provide top-notch customer service. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Belstaff team. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Keyholder in Birmingham
Some tips for your application 🫡
Show Your Independent Spirit:When writing your application, let your personality shine through! We want to see how you embody that independent spirit Belstaff is all about. Share your unique experiences and how they relate to the role of Keyholder.
Tailor Your Application:Make sure to customise your application for the Keyholder position. Highlight your sales achievements and customer service skills, and explain how you can help us exceed our benchmarks. A little personal touch goes a long way!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps – we’re all about efficiency!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Belstaff team!
How to prepare for a job interview at BELSTAFF INTERNATIONAL LIMITED
✨Know the Brand Inside Out
Before your interview, dive deep into Belstaff's history, values, and product offerings. Understanding their commitment to innovation and customer service will help you align your answers with their brand ethos.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Highlight your ability to upsell and cross-sell products, as this is crucial for a Keyholder position. Be ready to discuss how you can set a sales benchmark in-store.
✨Demonstrate Customer Service Excellence
Belstaff values exceptional customer service, so come prepared with stories that showcase your ability to handle client queries and complaints professionally. Emphasise your experience in creating a welcoming environment for customers.
✨Be a Team Player
Since building strong relationships with colleagues is key, share examples of how you've contributed to a positive team dynamic in past roles. Discuss how you can support your team in achieving sales goals while maintaining high standards of service.
