At a Glance
- Tasks: Engage with customers, resolve queries, and boost sales opportunities in a dynamic environment.
- Company: Join Autoglass® and Laddaw®, a recognised superbrand with a people-focused culture.
- Benefits: Enjoy a competitive salary, performance bonus, pension contributions, and 20 days annual leave.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Be part of a growing business and make a real impact on customer experience.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 28537 - 28537 £ per year.
Contract Type: Fixed Term (Fixed Term)
About Autoglass® and Laddaw®
We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.
Work Location: Bardon, Leicester
Role Type: 12-month Fixed Term Contract / Secondment
Weekly Hours: 40
Hybrid: 3 days per-week office based
Salary: £28,537
Benefits: 10% Annual company performance related bonus, Pension contributions up to 10%, 20 days annual leave
Autoglass® are pleased to bring an opportunity to the market for someone who has experience within Customer Service environment who is now looking to build on those skills within a growing business. Joining our wholesale business (Laddaw®) at a very exciting time as we continue a growth trajectory and make year on year improvements, in 2023 we secured a significant financial investment for the development of our wholesale systems including our website and online ordering facilities, further cementing Laddaw® as a market leader and modernising our business.
Within this role you will proactively engage in inbound conversations with external/wholesale customers, engaging with them to maintain strong customer relationships. You’ll hold regular ‘check-in’ calls with wholesale customers to ensure we are fulfilling requirements as needed and maximising sales opportunities and resolve operational issues and price queries as they arise, making follow up calls to customers where needed.
You’ll identify and act upon opportunities to increase sales and develop the business of Belron UK Ltd with our wholesale customers as well as managing enquiries and sales requests from wholesale customers via voice or online channels. We would like to see someone motivated and driven to provide an excellent customer experience across all the accounts they’ll manage. You’ll need to be comfortable speaking with customers directly so experience in either a phone-based environment or a retail setting is ideal.
You’ll also be working with a variety of departments across the business so the ability to engage and build rapport at all levels is highly desirable. Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers. Our purpose as one of the Belron® group of companies, is making a memorable difference with care.
Accessibility: We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at recruitment@belronuk.com.
Sales Support Coordinator employer: Belron UK Limited
At Autoglass® and Laddaw®, we pride ourselves on being a people-focused employer that fosters a collaborative and innovative work culture. Located in Bardon, Leicester, we offer our employees excellent benefits including a competitive salary, performance-related bonuses, and opportunities for professional growth within a thriving business environment. Join us to make a meaningful impact while working alongside passionate individuals dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Support Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research Autoglass® and Laddaw® thoroughly so you can show off your knowledge about their values and goals. We want to see your passion for making a difference and how you can contribute to their customer experience.
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous customer service experiences and how they relate to the role. We love hearing about how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested in the position and helps keep you top of mind for the hiring team at Autoglass®.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Coordinator role. Highlight your customer service experience and any relevant skills that align with our values of Caring, Genuine, Collaborative, and Driven.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer experiences and how you can contribute to our growth at Laddaw®. Keep it friendly and professional.
Showcase Your Communication Skills:Since this role involves engaging with customers, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past interactions, let us see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Belron UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research Autoglass® and Laddaw®. Understand their values, mission, and recent developments. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since the role focuses on customer engagement, prepare examples from your past experiences that highlight your ability to handle customer queries and build relationships. Be ready to discuss how you've resolved issues and maximised sales opportunities in previous roles.
✨Practice Your Communication Style
As you'll be engaging with customers directly, practice speaking clearly and confidently. Consider doing mock interviews with friends or family to refine your communication skills, ensuring you can convey your thoughts effectively during the actual interview.
✨Demonstrate Your Collaborative Spirit
The role requires working with various departments, so be prepared to discuss how you've successfully collaborated with others in the past. Share specific examples that illustrate your ability to build rapport and work as part of a team to achieve common goals.
