Supply Chain Operations Manager in Maidstone

Supply Chain Operations Manager - Dual Site

Salary: Up to £48,000 DOE + annual company performance related bonus up to 20% + 25 days annual leave plus bank holidays + employer pension contribution up to 10% + private medical cover

Overview

As part of the Supply Chain leadership team across two Mini Distribution Centres, you will lead a team to deliver and maintain excellent customer service, ensuring products are available at all times.

You will manage two first line managers and foster a culture of safety, continuous improvement, and high performance.

Key Responsibilities

• Inspire and engage the team, acting as a role model for standards, behaviours and performance, while motivating and managing all employees fairly and consistently to maintain and improve employee engagement.
• Coach and develop team members, encouraging a high‑performance culture.
• Support day‑to‑day operations and activities to ensure the effective and efficient completion of work, taking a hands‑on approach when required.
• Partner closely with Autoglass Operations Managers and share best practice.
• Manage relationships with wholesale customers, providing excellent service and using influencing and negotiation skills to maximise sales and opportunities.
• Build relationships with the wider Supply Chain Leadership team to share best practice and foster collaboration.
• Ensure deliveries are on time and efficient through logistic planning and route optimisation.
• Ensure the team is fully aware and trained in required processes.
• Manage the budgeted headcount and take ownership of recruitment and onboarding.
• Create a safety culture that puts health, wellbeing and safety at the forefront, leading and challenging in Health & Safety practice.
• Cascade key company messages to the team on a regular basis.
• Embrace continuous improvement, driving year‑on‑year improvements in all key areas.
• Maintain up‑to‑date SOP records and manage Site, Fleet, SHE and MHE within your span of control.
• Manage team data in Workday HRIS, conduct data audits and encourage self‑audits for accuracy.
• Recognise and celebrate success informally and through internal recognition systems.
• Conduct effective and engaging checkpoint conversations covering wellbeing, performance, future expectations, and career development.
• Carry out all performance‑related activities for the team.
• Embed corporate social responsibility (CSR) into team working practices.
• Support sales growth and cost‑management initiatives while enhancing customer service.
• Champion the Gemba Kaizen philosophy of process improvement and waste reduction.

Qualifications

• Qualification in Health & Safety (e. g., IOSH) minimum requisite.
• Proven experience managing in logistics or supply chain.
• Knowledge of in‑house systems.
• Strong working knowledge of Excel and presentation skills.
• People leadership and experience managing people processes.
• Excellent communication, influencing and negotiation skills.
• Ability to drive results through engaging with people.
• Strong emotional intelligence and coaching skills.
• Experience in change management (desirable).
• Agile and flexible mindset, capable of identifying potential problems and resolving them proactively.
• Experience managing first‑line staff (between 20‑25 direct reports).
• Accessibility

We make every effort to make our web presence accessible to all. If you need reasonable accommodations in the application/hiring process, please contact us at

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