At a Glance
- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Join Belong, a caring community focused on enriching lives.
- Benefits: Earn £13.45/hour, enjoy paid training, gym access, and subsidised meals.
- Other info: Opportunities for career progression and NVQ qualifications available.
- Why this job: Be the friendly face of our Village and make a real difference.
- Qualifications: Warm personality, team player, adaptable, and customer service skills.
The predicted salary is between 27800 - 27800 € per year.
Rate of pay for this role is £13.45 per hour, 11 hours per week.
Who we are: We are Belong, delivering exceptional care in our Village community styled home. We are a committed team providing exceptional person-centred care to enrich our residents’ lives, putting them at the heart of everything we do.
Our front of house team is an integral part of our villages, so we need the very best people at the helm, providing excellent customer services that exceed expectations for all visitors. Our Receptionists will have a warm and friendly personality that people instantly connect with.
The Role: As the first point of contact, you will be meeting and greeting all visitors to the Village, taking phone calls, and assisting medical professionals along with families and friends on their visits. You will need to ensure that all information is kept confidential and that the reception area is tidy at all times.
About you: You will have a positive outlook and be a naturally accommodating person. You should have the ability to work in a team, take direction, and work alone when needed. This role is varied, so you need to be adaptable.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Benefits:
- Paid DBS*
- Enhanced pay for Bank Holidays
- Every other weekend off
- Real Living Wage regardless of age
- Medi cash
- Refer a friend scheme
- Death in Service payment to a beneficiary of your choosing
- Paid induction (3 days 9am to 4.30pm) & paid training on site
- Access to on-site gym
- Subsidised meals in our Bistro
- Access to Employment Assistance programme: Confidential Counselling, Mental Health, Finance support
- Full PPE and LFT & PCR tests provided on site
- Access to Gain a NVQ
- Career Progression
- Auto Enrolment pension
- Free Wi-Fi
- Full Support, shadow shifts and training
Receptionist in Wigan employer: Belong
At Belong, we pride ourselves on being an exceptional employer that values our team members as much as our residents. With a strong focus on personal development, we offer comprehensive training and career progression opportunities, alongside a supportive work culture that prioritises well-being and teamwork. Located in a vibrant community, our Receptionists enjoy a range of benefits including enhanced pay for bank holidays, access to an on-site gym, and a friendly environment where every team member plays a vital role in enriching the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wigan
✨Tip Number 1
Make sure you research Belong and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely connects with their mission of providing exceptional care.
✨Tip Number 2
Practice your greeting skills! As a Receptionist, you’ll be the first face visitors see. We recommend rehearsing a warm and friendly introduction to make a lasting impression right from the start.
✨Tip Number 3
Be ready to showcase your adaptability. The role is varied, so think of examples where you’ve successfully handled unexpected situations. This will show us you can thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Belong.
We think you need these skills to ace Receptionist in Wigan
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and friendly vibe that makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve provided excellent customer service or worked in a front-of-house position – we love to see how you can bring your skills to our Village!
Keep It Neat and Tidy:Just like the reception area you’ll be managing, your application should be well-organised and easy to read. Use clear formatting, check for typos, and make sure everything flows nicely – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Belong!
How to prepare for a job interview at Belong
✨Know the Company
Before your interview, take some time to research Belong and understand their values and mission. Familiarise yourself with their approach to care and how they prioritise resident satisfaction. This will help you align your answers with what they’re looking for.
✨Showcase Your Hospitality Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. Highlight your warm personality and ability to connect with people instantly.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you handle stressful situations or how you maintain confidentiality. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A tidy appearance reflects your understanding of the role and the importance of maintaining a welcoming reception area.
