At a Glance
- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Belong, a caring community focused on enriching lives.
- Benefits: Competitive pay, paid DBS, enhanced holiday pay, and a supportive team.
- Other info: Enjoy a varied role with opportunities for personal growth.
- Why this job: Be the friendly face of our community and make a difference every day.
- Qualifications: Positive attitude, teamwork skills, and adaptability are key.
The predicted salary is between 27800 - 27800 € per year.
Rate of pay and hours: £13.45 per hour, 17 hours per week including alternate weekends.
Who we are: We are Belong, delivering exceptional care in our Village community styled home. We are a committed team providing person-centred care to enrich our residents' lives, putting them at the heart of everything we do. Our front‑of‑house team is integral to our villages, and we need the best people at the helm, who will provide excellent customer service that exceeds expectations for all visitors.
The Role: As the first point of contact you will meet and greet all visitors to the Village, take phone calls, assist medical professionals along with families and friends on their visits. You will ensure all information is kept confidential and that the reception area is tidy at all times.
About You: You will have a positive outlook and be naturally accommodating. Ability to work in a team, take direction, and work alone when needed. This role is varied so you need to be adaptable.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Provide basic and accurate information in‑person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
We welcome applications from eligible applicants; we regret that we do not have the facility to sponsor overseas staff. As part of our recruitment process you will be required to complete an Enhanced DBS check. The code of conduct can be found at https://www.gov.uk/government/publications/dbs-code-of-practice.
Benefits:
- Paid DBS
- Enhanced pay for Bank Holidays
- Every other weekend off
- Real Living Wage regardless of age
- Medi cash
- Refer a friend scheme
- Death in Service payment to a beneficiary that you choose
- Paid induction (3 days 9am to 4.30pm)
Receptionist employer: Belong
At Belong, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member's contribution. Our commitment to person-centred care not only enriches the lives of our residents but also fosters a rewarding environment for our staff, with opportunities for growth and development. Located in a vibrant community, we provide competitive pay, generous benefits, and a chance to make a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research Belong and understand their values. When you walk into that interview, show us how your positive outlook and accommodating nature align with their mission of delivering exceptional care.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the first point of contact. We suggest rehearsing how you'd welcome visitors and handle phone calls to ensure you come across as friendly and professional.
✨Tip Number 3
Be ready to showcase your adaptability. The role is varied, so think of examples from your past experiences where you've successfully handled unexpected situations or changes in plans. We want to see how you can thrive in a dynamic environment!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Belong.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Belong.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role. Highlight your customer service skills and any relevant experience that shows you can handle the varied responsibilities we have in our villages.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Belong
✨Know the Company
Before your interview, take some time to research Belong and understand their values and mission. Familiarise yourself with their commitment to person-centred care and how they enrich residents' lives. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to exceed expectations for visitors.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you would handle a busy reception area or manage multiple phone calls. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A tidy appearance reflects your understanding of the role and the importance of maintaining a presentable reception area.
