At a Glance
- Tasks: Lead operations across our vibrant villages, ensuring high-quality care and outstanding experiences.
- Company: Belong, a unique organisation focused on relationship-centred care and community living.
- Benefits: Pension scheme, paid holidays, wellbeing support, and leadership development opportunities.
- Other info: Join a dynamic team dedicated to delivering exceptional service and community support.
- Why this job: Make a real impact in operational leadership within a people-focused environment.
- Qualifications: Strong senior leadership experience in health, social care, or similar fields.
The predicted salary is between 60000 - 80000 £ per year.
Belong is looking for an experienced and values-led Head of Operations to help shape, support and strengthen operational delivery across our villages and services. This is a senior leadership role with real influence. You will work closely with the Executive Team, General Managers and operational leaders to make sure our services are safe, commercially strong, well-led and focused on delivering outstanding experiences for customers, families and colleagues.
At Belong, we do things differently. Our village model is built around household living, relationship-centred care and vibrant communities where people can live well, with support that feels personal, warm and human.
As Head of Operations, you will play a key role in making sure that model is delivered consistently, sustainably and with the right balance of quality, compliance, commercial focus and people leadership.
What you’ll be doing
- Provide operational leadership across a portfolio of services, supporting General Managers and senior teams to deliver strong performance, high-quality care and positive outcomes.
- Lead and support operational performance across Belong villages and services.
- Work closely with General Managers to strengthen quality, compliance, occupancy, workforce planning and financial performance.
- Provide visible leadership, coaching and challenge to help local teams deliver at their best.
- Support services to prepare for and respond to CQC requirements, quality audits and improvement plans.
- Identify operational risks early and work collaboratively to put effective actions in place.
- Help drive consistency across the organisation while recognising the individuality of each village.
- Use data, insight and operational intelligence to support decision-making.
- Build strong relationships with internal stakeholders, external partners, commissioners and local communities.
- Contribute to wider strategic projects and organisational development.
About you
We are looking for someone who understands the complexity of operational leadership in health, social care, housing, hospitality or a similarly people-focused environment. You will bring strong senior leadership experience, commercial awareness and the ability to build relationships quickly with operational teams.
You will be:
- An experienced operational leader with a track record of delivering service improvement.
- Confident leading through others across multiple locations or services.
- Commercially aware, with experience of budgets, performance management and operational planning.
- Comfortable working with CQC, safeguarding, quality audits and compliance improvement work.
- Skilled at building relationships with senior stakeholders and frontline leaders, including the Executive Team and General Managers.
- Eligible to work in the UK.
- Able to travel regularly across Belong villages.
- Experience operating at Regional or Head of Operations level would be beneficial.
- Experience within adult social care, older people’s services, retirement living, housing with care or broader regulated services would be highly beneficial.
Benefits
- Pension scheme
- Paid holiday entitlement
- Access to colleague wellbeing support
- Development and leadership opportunities
Head of Operations in Nantwich employer: Belong
Belong is an exceptional employer that prioritises a values-led approach, fostering a vibrant and supportive work culture across its villages. As the Head of Operations, you will benefit from strong leadership development opportunities, a commitment to employee wellbeing, and the chance to make a meaningful impact in the lives of customers and colleagues alike. With a focus on operational excellence and community engagement, Belong offers a unique environment where your contributions are valued and recognised.
