Registered Support Manager in Manchester

Salary: £50,974

Closing Date: Monday 26th January 2026

Interview date: w/c 2nd February 2026

At Belong, we live and breathe our values every day – creating vibrant communities where colleagues feel supported, empowered, and inspired.

This pivotal role offers a unique opportunity to shape the future of care within our award-winning intergenerational village, championing person-centred excellence and ensuring that every person living in our village community receives the support, lifestyle choices, and care outlined in their Life Plan.

With a strong emphasis on leadership, coaching, and values-driven practice, the Registered Support Manager will empower our support and nursing teams to deliver exceptional outcomes for older people, especially those living with dementia.

As a senior member of the village management team, you will be instrumental in steering Belong Morris Feinmann through its next chapter; building on our innovative model that blends expert dementia care with vibrant community living. From our state-of-the-art facilities and canal side location to our pioneering approach to intergenerational experiences, Belong Morris Feinmann already setting new standards in wellbeing and inclusion.

What you\’ll be doing

• Provide leadership, management and coaching for support and nursing teams, ensuring they are equipped with the required knowledge, skills and experience to meet customer\’s needs
• Ensure that all household customers receive the care, support and lifestyle choices that have been identified and agreed within their Life Plan
• Ensure that services provided meet with legislative and organisational standards and uphold the Belong values
• Be a visible and positive role model for excellent person-centred customer support and practice; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued
• Undertake the responsibilities of a Registered Manager with CQC
• As a member of the village management team; provide out of hours support and advice and deputise for the General Manager

The key responsibilities of the role are to

• Manage and support the service provided to customers within current legislation, Belong policies and procedures and in partnership with families/ representatives and other agencies
• Ensure customer needs are identified, agreed, assessed and regularly reviewed through their life plans, involving customers, team members, specialists and nurses where appropriate and ensuring customers have a companion and best interest advocate where required
• Lead on the development, implementation and review of services to meet the changing needs and aspirations of customers
• Develop and promote good working relationships with colleagues, customers, professionals and visitors
• Recruit, coach and support team members; carry out probation and performance reviews to support their development
• Ensure rotas are managed effectively to maintain adequate levels of support and skill mix to keep customers safe and meet their needs
• Record and evaluate health related risk assessments in partnership with customers, ensuring care and support packages are developed and reviewed with the individual
• Ensure that medication systems and practices within the village are monitored and audited and meet Belong policies & procedures and legislation
• Ensure that household expenditure is in line with budget by ensuring effective deployment of nursing and support team members and expenditure
• Actively encourage customer feedback to evaluate and make recommendations to service provision
• Undertake investigations into complaints and incidents as part of the management team
• Ensure that records are maintained in accordance with Belong policies and procedures, CQC and the Service Contract Agreement
• Ensure that the Customer Journey is always followed
• Ensure a clean and safe environment is provided for all customers, staff and visitors dealing with emergencies where appropriate
• Participate fully as a member of multi-disciplinary and multi-agency teams in initiating, implementing and evaluating customer Life Plans
• Lead on the development of the support teams through assessment, planning and evaluation of practice skills and knowledge against the customer service provision
• Provide commissioners and the regulatory bodies with required information in a timely manner as per agreed protocols and legislative requirements
• Where safeguarding concerns are raised/ identified ensure the Safeguarding Vulnerable Adults policy is instigated as required

What we\’re looking for

• Diploma level 5 in Care Leadership & Management (Adult Social Care) or equivalent
• Demonstrates qualities to deliver belong vision and values with an excellent customer care focus
• Excellent communication skills using a range of methods to a variety of people with different needs and abilities
• Proven experience of building positive and productive relationships with customers, families, colleagues and health professionals
• Demonstrates leadership qualities that include critical and innovating thinking and collaborative team working; motivating and developing teams to ensure excellent service is provided
• Experience of performance management and, coaching and developing teams and individuals to ensure excellent customer service
• Ability to prioritise own and others\’ work to operate a proficient and efficient service
• Demonstrates advanced assessment, care planning and evaluation of older people\’s needs
• Excellent understanding of risk management, assessing risk versus the benefits to a customer\’s well-being and minimising risks
• The ability to influence others to follow a particular action or adhere to a specific policy/procedure
• Proven experience of managing and providing a service, for people with dementia, disability or a long term illness in a health/social care environment
• Excellent I.T. skills including email and Microsoft Office applications (e.g. Word, Excel and Outlook)
• Reliable and able to fulfil contract responsibilities; days, evening, weekends, on call rota
• Ability to undertake moving and handling of people and loads, which may involve using specialist equipment
• Clean driving licence with access to own vehicle in order to visit potential customers and other Belong villages

Why Belong? As a leading social care provider we\’re proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we\’re building something special and we\’d love you to be part of it.