Chief Operating Officer

Join our Executive Team as Chief Operating Officer

Location: Central Services, Nantwich (Predominantly Village and Office Based)

Salary: Competitive

Contract: Full-Time, Permanent

Reports To: Chief Executive Officer

Direct Reports: Head of Operations / Head of Dementia & Quality Care / Head of Operations (Belong at Home) / Hospitality & Catering Manager / Business Support Manager.

At Belong , we believe in building a better tomorrow — together. Guided by our core values: Stronger Together , Better Tomorrow , Care from the Heart , Be Your Best , and Respect for All , we are proud to create environments where everyone can thrive.

As Chief Operating Officer , you will work as part of the Senior Management Team and main unitary board and be accountable for the operations and management of the Belong villages and services (including Home Care), such that each meets appropriate quality standards and targets.

In particular, to ensure our services meet the following objectives:

• Provide a consistently safe and excellent quality of care that is always looking at ways to innovate, reflect and improve. This should be reflected in our ambition to achieve ‘outstanding’ CQC outcomes for all services, with ‘good’ as a minimum requirement.
• A positive and open staff culture where employees are motivated and work together to form a highly functioning team.
• Maximise the potential of the existing villages and services by ensuring efficiency and commercial excellence, as doing so will support the best possible outcomes for the people we support.

Main Responsibilities

• Ensure all legislative requirements, including Care Quality Commission, environmental health, infection control and other health and safety standards are maintained within the villages, with an aim to achieving an outstanding CQC rating for all villages.
• Contribute fully to the development of Belong’s strategy across all areas of the organisation, providing analysis on activities, plans and targets as appropriate.
• Attend, participate in and provide reports for the Belong Board and its Quality and Safety and Audit Committees as required.
• Responsible for commercial control within all village and BAH services, including ensuring that we hit our commercial targets. The role is also responsible for helping maximise occupancy within villages.
• Responsible for ensuring that main budget holders in services (for example General Managers and Support Managers) fully understand and are supported to deliver their commercial objectives.
• Together with the Operations Team and service managers, ensure that our villages and services operate in line with Belong values, quality standards, policies, procedures and targets.
• Take on the ‘Nominated Individual’ responsibilities for the organisation under CQC regulation, including both household and Belong at Home services.
• Ensure all service provision is ‘Person Centred’ and demonstrates best practice.
• Ensure village customers, particularly those living with dementia, are supported in a way that maintains and enhances their lifestyle and wellbeing.
• Provide line management for key personnel including the Senior Operational team.
• Ensure customer standards and systems are consistent across the villages for all village services by providing support to Lead Nurses, Registered Managers (Support Managers), Bistro and Catering Managers, Experience Co-Ordinators, Fitness Instructors and employees for other village services as appropriate.
• Work with central teams to ensure the villages, including décor, furniture and equipment are presented and maintained in accordance with organisational standards in a homely and welcoming manner.
• Ensure that there is a positive and motivational staff culture in every village. Lead in the development and implementation of Belong policies and procedures and training thereof for the villages.
• Represent the organisation with a variety of professional audiences including Local Authority and CCG commissioners.
• Participate in and where appropriate lead the identification and development of new services and new approaches to service delivery.
• Maintain an up-to-date knowledge of best practice and research and foster a culture of self-development amongst colleagues.
• Participate in Belong’s on call rota.
• Continuously develop personal skills, capability and knowledge.

Who We\’re Looking For

We\’re seeking a leader with substantial experience working at a senior level in a similar sized organisation in the Health & Social Care sector, preferably in providing services to older people living with dementia.

Essential Experience & Skills

• Experience of managing at a senior level in an organisation of a comparable size, within the health and social care sector and preferably in providing services to older people living with dementia

• A good understanding of the following: The needs of older people who require care or support; Care markets for older people; Health and Social care regulatory framework and the inspection regime (CQC regulation); Financial management; Employment practice; Health and Safety in the workplace;
• Proven ability to work equally well as the leader of a team and as a member of a team and getting the best from a team.
• Demonstrable experience of operating within a commercial environment and managing performance in line with budgets, targets and organisational standards.
• Experience of running effective governance and quality assurance systems within social care
• Comfortable working at pace, under pressure and with analytical and goal-oriented targets
• Well-developed interpersonal and communication skills, with an ability to influence senior managers and to manage relationships with suppliers and third parties.
• High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment
• Able to manage large and varied workload with high levels of organisation skills
• IT and systems literate
• Experience of overseeing the operation of home care services (Desirable)
• Completely aligned with and committed to Belongs vision, focus and values.

Qualifications & Certificates

• A relevant professional qualification in Social Care or Nursing, Social Work or related subject, and evidence of continuing professional development.
• Full driving licence is essential

Why Join Belong?

At Belong, we care from the heart. You’ll join a purpose-driven team that works stronger together , with the freedom to be your best and grow in a culture of respect and aspiration. Everything we do is to build a better tomorrow — for our customers, communities, and each other.

Whether you’re problem-solving or innovating for the future, your work here will be valued — and your leadership will make a lasting difference.

Ready to Make an Impact?

If you’re a values-led leader ready to shape the future of a truly people-centred organisation, we’d love to hear from you.

Apply now and help us build a better tomorrow — together.

For the full candidate pack please contact

The closing date for applications is midnight on Friday, 8th August 2025.

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