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- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Join Belong, a caring community focused on enriching lives.
- Benefits: Competitive pay, paid training, gym access, and mental health support.
- Other info: Opportunities for career progression and NVQ qualifications.
- Why this job: Be the friendly face of our community and make a real difference.
- Qualifications: Warm personality, team player, and adaptable to various tasks.
The predicted salary is between 28000 - 30000 £ per year.
Rate of pay for this role is £13.45 per hour for 17 hours including alternate weekends.
Who we are: we are Belong, delivering exceptional care in our Village community styled home. We are a committed team providing exceptional person-centred care to enrich our residents’ lives, putting them at the heart of everything we do.
Our front of house team is an integral part of our villages, so we need the very best people at the helm, providing excellent customer services that exceed expectations for all visitors. Our Receptionists will have a warm and friendly personality that people instantly connect with.
The Role: As the first point of contact, you will be meeting and greeting all visitors to the Village, taking phone calls, and assisting medical professionals along with families and friends on their visits. You will need to ensure that all information is kept confidential and that the reception area is tidy at all times.
About you: You will have a positive outlook and be a naturally accommodating person. You should have the ability to work in a team, take direction, and work alone when needed. This role is varied, so you need to be adaptable.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
We welcome applications from eligible applicants; it is with regret that we do not have the facility to sponsor overseas staff. As part of our recruitment process, you will be required to complete an Enhanced DBS check.
Benefits:
- Paid DBS*
- Enhanced pay for Bank Holidays
- Every other weekend off
- Real Living Wage regardless of age
- Medi cash
- Refer a friend scheme
- Death in Service payment to a beneficiary of your choosing
- Paid induction (3 days 9am to 4.30pm) & paid training on site
- Access to on-site gym
- Subsidised meals in our Bistro
- Access to Employment Assistance programme: Confidential Counselling, Mental Health, Finance support
- Full PPE and LFT & PCR tests provided on site
- Access to Gain a NVQ
- Career Progression
- Auto Enrolment pension
- Free Wi-Fi
- Full Support, shadow shifts and training
Receptionist in Chester employer: Belong
Contact Detail:
Belong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Chester
✨Tip Number 1
Make sure to research Belong and understand their values. When you know what they stand for, you can tailor your approach during interviews to show how you fit right in with their team.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the first face visitors see. A warm smile and a friendly tone can make all the difference, so rehearse how you'd welcome guests.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During interviews, share examples of how you've juggled various tasks in previous roles. This will highlight your adaptability and readiness for the varied responsibilities at Belong.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Belong family.
We think you need these skills to ace Receptionist in Chester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and friendly vibe that makes you perfect for our front of house team.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Keep It Neat and Tidy: Just like the reception area you’ll be managing, your application should be tidy too! Use clear formatting, check for typos, and make sure everything is easy to read. A polished application reflects your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at Belong
✨Know the Company
Before your interview, take some time to research Belong and understand their values and mission. Familiarise yourself with their approach to care and community, as this will help you connect your answers to what they stand for.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to exceed visitor expectations.
✨Practice Your Greeting
Since you'll be the first point of contact, practice a warm and friendly greeting. Role-play with a friend or family member to ensure you come across as approachable and professional. A great first impression can set the tone for the entire visit!
✨Be Ready for Scenario Questions
Expect questions that assess your adaptability and teamwork skills. Think of scenarios where you've had to work independently or as part of a team. Be ready to discuss how you handled those situations and what you learned from them.