At a Glance
- Tasks: Welcome visitors, manage calls, and keep the reception area tidy.
- Company: Join Belong, a caring community focused on enriching lives.
- Benefits: Competitive pay, paid training, gym access, and mental health support.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Be the friendly face of our Village and make a real difference.
- Qualifications: Warm personality, team player, and adaptable to various tasks.
The predicted salary is between 27800 - 28400 € per year.
Rate of pay for this role is £13.45 per hour, 11 hours per week.
Who we are: We are Belong, delivering exceptional care in our Village community styled home. We are a committed team providing exceptional person-centred care to enrich our residents’ lives, putting them at the heart of everything we do.
Our front of house team is an integral part of our villages, so we need the very best people at the helm, providing excellent customer services that exceed expectations for all visitors. Our Receptionists will have a warm and friendly personality that people instantly connect with.
The Role: As the first point of contact, you will meet and greet all visitors to the Village, take phone calls, and assist medical professionals along with families and friends on their visits. You will need to ensure that all information is kept confidential and that the reception area is tidy at all times.
About you: You will have a positive outlook and be a naturally accommodating person. You should have the ability to work in a team, take direction, and work alone when needed. This role is varied, so you need to be adaptable.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Our Benefits:
- Paid DBS*
- Enhanced pay for Bank Holidays
- Every other weekend off
- Real Living Wage regardless of age
- Medi cash
- Refer a friend scheme
- Death in Service payment to a beneficiary of your choosing
- Paid induction (3 days 9am to 4.30pm) & paid training on site
- Access to on-site gym
- Subsidised meals in our Bistro
- Access to Employment Assistance programme
- Confidential Counselling, Mental Health, Finance support
- Full PPE and LFT & PCR tests provided on site
- Access to Gain a NVQ
- Career Progression
- Auto Enrolment pension
- Free Wi-Fi
- Full Support, shadow shifts and training
Receptionist in Wigan employer: Belong Limited
At Belong, we pride ourselves on being an exceptional employer, offering a supportive and enriching work environment for our Receptionists. With a commitment to person-centred care, our team enjoys benefits such as enhanced pay for bank holidays, access to an on-site gym, and opportunities for career progression through NVQ qualifications. Our warm and friendly culture ensures that every employee feels valued and connected, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wigan
✨Tip Number 1
Make sure you research Belong and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely connects with their mission of providing exceptional care.
✨Tip Number 2
Practice your greeting skills! As a Receptionist, you’ll be the first face visitors see. We recommend rehearsing a warm and friendly introduction to make a lasting impression right from the start.
✨Tip Number 3
Be ready to showcase your adaptability. The role is varied, so think of examples from your past experiences where you’ve had to think on your feet or handle unexpected situations. We love to see that flexibility!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Belong.
We think you need these skills to ace Receptionist in Wigan
Some tips for your application 🫡
Show Your Personality:As a Receptionist, your warm and friendly personality is key! Make sure to let that shine through in your application. We want to see the real you, so don’t be afraid to show us how you connect with people.
Tailor Your Application:Read the job description carefully and tailor your application to highlight your relevant experience. Mention any hospitality or customer service roles you've had, as we’re looking for those who can exceed expectations!
Keep It Neat and Tidy:Just like the reception area you’ll be managing, your application should be tidy and well-organised. Use clear formatting and check for any spelling or grammar mistakes before hitting send. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Belong!
How to prepare for a job interview at Belong Limited
✨Know the Company
Before your interview, take some time to research Belong and understand their values and mission. Familiarise yourself with their approach to care and how they prioritise resident satisfaction. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to connect with visitors and provide exceptional service.
✨Practice Your Greeting
Since you’ll be the first point of contact, practice a warm and friendly greeting. Role-play with a friend or family member to ensure you come across as approachable and professional. A genuine smile and positive attitude can make a huge difference!
✨Prepare for Common Questions
Think about common interview questions for reception roles, such as how you handle stress or manage multiple tasks. Prepare concise and relevant answers that highlight your adaptability and teamwork skills, as these are crucial for the varied responsibilities of the role.
