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- Tasks: Lead and manage service teams, ensuring smooth operations and excellent customer service.
- Company: Belong, a pioneering not-for-profit organisation dedicated to supporting older people.
- Benefits: Generous annual leave, paid training, gym access, and competitive salary.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Experience in managing teams and strong organisational skills required.
- Other info: Join a diverse community focused on inclusion and personal growth.
The predicted salary is between 35289 - 35289 £ per year.
Belong are a not-for-profit values based organisation in the North West. Our multi-award winning organisation is a pioneer of services for older people, creating vibrant village communities and specialising in supporting people to live well with dementia. We are committed to promoting a diverse and inclusive community – a place where we can all belong. We have the rare opportunity at our Village in Macclesfield, Cheshire to welcome a new Front of House Manager.
As part of our Village Management team, the Front of House Manager is responsible for leading all of the Village service teams, including administrators, caretakers and housekeeping. As a Front of House Manager you will oversee the smooth and efficient administration of tasks, including payroll, recruitment, HR and finance reporting. The Front of House Manager is pivotal to sharing the positive culture at Belong; being the first point of contact for new customers and tenants, as well as their families and friends.
Key Responsibilities- Lead and manage Village service teams, including administrators, caretakers, and housekeeping staff.
- Oversee smooth and efficient administration of tasks such as payroll, recruitment, HR and finance reporting.
- Act as the first point of contact for new customers, tenants, families and friends, representing the positive culture of Belong.
- Customer focused, putting the customer at the heart of everything we do.
- Compassionate, with the expertise to motivate & inspire others and be highly organised with sound decision-making skills.
- A natural leader, building and developing the front of house teams that will provide an excellent service for all customers.
- Experienced in managing a front-of-house team with demonstrable experience in finance reporting and administrative services.
Hours of work: 37.5 per week across a seven day rota. Please note this role also performs duties on the Village on call rota. Salary £35,289.90 p/a. Closing date: 11th May 2026.
Benefits- Paid DBS*
- Generous Annual Leave package
- TOIL
- Competitive Salary
- Sick Pay
- Death in Service payment to a beneficiary of your choosing
- Paid induction & paid training on site for personal development according to role
- Access to on site gym
- Subsidised meals in our Bistro
- Access to Employment Assistance programme including Confidential Counselling
- Mental Health and well being support
- Financial guidance
- Legal assistance
- Career Progression
- Auto Enrolment pension and Additional pension up to 8% and company match payment
- Free Wi-Fi
Front of House Manager in Macclesfield employer: Belong Limited
Contact Detail:
Belong Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Belong, they’re all about community and compassion, so be ready to share how your experiences align with their mission.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table as a Front of House Manager. Highlight your leadership skills and experience in managing teams, as well as your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Belong community.
We think you need these skills to ace Front of House Manager in Macclesfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting older people and creating vibrant communities shine through. We want to see how you connect with our values and mission at Belong.
Tailor Your CV: Make sure your CV highlights your experience in managing teams and handling administrative tasks. We’re looking for someone who can lead with compassion and efficiency, so showcase those skills!
Be Personable: As the first point of contact for our customers, it’s important to convey your friendly and approachable nature in your application. Use a warm tone that reflects how you’d interact with tenants and their families.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our Village in Macclesfield.
How to prepare for a job interview at Belong Limited
✨Know the Organisation Inside Out
Before your interview, take some time to research Belong thoroughly. Understand their values, mission, and the services they provide for older people. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading various teams. Prepare examples from your past experiences where you've successfully motivated and inspired others. Highlight your decision-making skills and how you've managed challenges in a front-of-house setting.
✨Emphasise Customer Focus
Belong is all about putting customers at the heart of everything they do. Be ready to discuss how you've prioritised customer service in your previous roles. Share specific instances where you went above and beyond to ensure a positive experience for customers or clients.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the culture at Belong. This shows that you're not just interested in the job, but also in how you can contribute to and thrive within their community.