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- Tasks: Lead and support the Leasehold Services Team to ensure top-notch service delivery.
- Company: Westminster Council, committed to community service and professional growth.
- Benefits: Negotiable salary, potential for permanent position, and valuable experience.
- Why this job: Make a real difference in leasehold services while developing your leadership skills.
- Qualifications: Experience in the leasehold sector and team management is essential.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Good Afternoon, I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.
We are looking for a Leasehold Services Manager. This role will be based in SW1E6QP.
The right candidate will:
- Lead, manage, and support the Leasehold Services Team, ensuring high performance and consistent service delivery.
- Provide coaching, guidance, and quality oversight to team members handling operational leasehold activities.
- Manage and quality-assure responses to complex leasehold enquiries.
- Oversee complaints handling, Member enquiries, and Ombudsman cases, ensuring responses are professional, timely, and compliant with policy.
- Sublet and short-let management, Leaseback invoice processing & Service charge and major works billing documentation.
- Collect service charge and major works income, ensuring income targets are met.
- Ensure all interactions with residents, external agencies, and internal departments are handled professionally.
We require the following:
- Prior experience working within the leasehold sector (essential).
- Previous experience managing a small team (essential).
- Experience handling complex leasehold enquiries and statutory processes.
To discuss this opportunity further please send...
Leasehold Services Manager in Westminster employer: Belmont Recruitment
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Services Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the leasehold sector and let them know you're on the hunt for a Leasehold Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold services. Be ready to discuss your previous experiences managing teams and handling complex enquiries. We want to see that you can lead and support a team while delivering top-notch service!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in the leasehold sector. This could include successful projects, team management examples, or how you've improved service delivery. It’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for roles like the Leasehold Services Manager. Plus, it shows you’re serious about joining our team at Westminster Council!
We think you need these skills to ace Leasehold Services Manager in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the leasehold sector and any relevant management roles. We want to see how your skills align with the Leasehold Services Manager position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to managing teams and handling complex leasehold enquiries, as this will grab our attention.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Belmont Recruitment
✨Know Your Leasehold Stuff
Make sure you brush up on your knowledge of leasehold services and the specific challenges that come with it. Familiarise yourself with common leasehold enquiries and statutory processes, as this will show that you're not just a good manager but also someone who understands the intricacies of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and managed a team in the past. Think about specific situations where you provided coaching or guidance, and be ready to discuss how you ensured high performance and service delivery within your team.
✨Be Ready for Complex Scenarios
Anticipate questions about handling complex leasehold enquiries and complaints. Prepare to discuss your approach to quality assurance and how you ensure professional and timely responses, especially when dealing with sensitive issues like Ombudsman cases.
✨Demonstrate Professionalism
Since the role involves interacting with residents and various agencies, think about how you can convey your professionalism during the interview. Practice your communication skills and be prepared to discuss how you maintain a high standard of service in all interactions.