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- Tasks: Schedule and allocate repairs, liaise with tenants, and ensure timely completion of works.
- Company: Join Bury Council, dedicated to providing high-quality services for the community.
- Benefits: Enjoy a full-time role with potential for flexible working arrangements.
- Why this job: Be part of a team that makes a real difference in people's lives through efficient service delivery.
- Qualifications: Experience in repairs planning, strong communication skills, and familiarity with scheduling software required.
- Other info: This is a temporary position with a shift rota covering service hours from 8am to 5pm.
The predicted salary is between 30000 - 42000 £ per year.
Belmont Recruitment are currently seeking an experienced Repairs Planner to work with Bury Council on a temporary basis. This is a full-time role. The incoming candidate will ensure that responsive and planned repairs are scheduled and delivered efficiently, supporting high-quality service delivery for our tenants.
You will be responsible for:
- Scheduling and allocating all responsive and planned repair works.
- Raising works orders and assigning jobs to operatives, contractors, and partners.
- Monitoring workloads and resource availability in real time, adjusting schedules as needed.
- Liaising with tenants to arrange appointments and manage expectations.
- Collaborating with the Customer Contact Centre and Bury Stores to ensure smooth material and repair coordination.
- Maintaining operative diaries and ensuring repairs are tracked and completed efficiently.
- Managing shared inboxes and providing data to support operative performance.
- Supporting disrepair processes and legal timescales.
- Handling enquiries, complaints, and safeguarding concerns promptly and professionally.
- Using ICT systems including scheduling software and QL/DRS to manage repairs.
- Participating in a shift rota covering service hours of 8am–5pm.
- Ensuring compliance with health & safety and equality policies.
Essential Criteria:
- Prior experience in scheduling and planning repairs.
- Experience communicating with tenants via telephone.
- Proven track record liaising with repairs operatives and supervisors.
- Prior experience of working with QL and DRS systems.
- Experience raising works orders and using repairs management software.
- Comfortable working in a fast-paced, customer-focused environment.
- Ability to manage and prioritise a varied workload.
- Strong organisational, communication and teamwork skills.
If your skills match the above criteria, please apply with your updated CV.
Repairs Planner employer: Belmont Recruitment
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with the specific scheduling software mentioned in the job description, such as QL and DRS. Having hands-on experience or even a basic understanding of these systems can give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling tenant enquiries and complaints. Practising how to manage expectations and resolve issues can demonstrate your customer service abilities during discussions with us.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed workloads and prioritised tasks in a fast-paced environment. This will showcase your organisational skills and ability to adapt, which are crucial for this role.
✨Tip Number 4
Research Bury Council's values and recent initiatives related to repairs and maintenance. Showing that you understand their mission and how you can contribute will make a positive impression during your interactions with us.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in scheduling and planning repairs. Emphasise your familiarity with QL and DRS systems, as well as your ability to communicate effectively with tenants.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Repairs Planner role. Mention your experience in managing workloads, liaising with operatives, and handling tenant communications.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational and teamwork skills. Provide examples of how you've successfully managed varied workloads in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Belmont Recruitment
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience in scheduling and planning repairs. Be ready to discuss specific examples of how you've efficiently allocated works orders and managed timelines in past roles.
✨Demonstrate Communication Skills
Since the role involves liaising with tenants and operatives, prepare to showcase your communication skills. Think of instances where you successfully handled tenant enquiries or complaints, and be ready to explain how you managed expectations.
✨Familiarity with Software Systems
As the job requires using QL and DRS systems, brush up on your knowledge of these platforms. If you have experience with similar scheduling software, be prepared to discuss how you used it to improve efficiency in your previous roles.
✨Emphasise Teamwork and Organisation
This position requires strong organisational and teamwork skills. Prepare examples that demonstrate your ability to work collaboratively with others, manage a varied workload, and adapt to changing priorities in a fast-paced environment.
