Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main point of contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: * Provide first-line IT support for incidents, service requests and technical queries * Record, classify and prioritise incidents in line with Service Desk procedures and SLAs * Investigate and diagnose hardware, software, application and network issues * Resolve incidents and provide workarounds where appropriate * Escalate issues to specialist teams when required * Provide technical advice and guidance to customers * Monitor and track incidents through to resolution * Install and configure desktop software * Administer IT accounts and system privileges in line with security policies Essential Criteria: * Previous experience working within an IT service desk/helpdesk * Experience providing first-line IT support and resolving technical incidents * Knowledge of Microsoft Office 365 and Windows 10/11 * Strong ...
Service Desk Analyst in Norfolk employer: Belmont Recruitment
East Sussex Healthcare is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With opportunities for career progression and the chance to make a meaningful impact in the community, working at Conquest Hospital or Eastbourne DGH provides a rewarding environment for those passionate about IT support in healthcare.
